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Job Description:

At Job Duck, we're looking for a compassionate and organized Bilingual Receptionist who enjoys helping others and creating a positive experience for every client. In this role, you'll serve as the first point of contact, managing communications, coordinating schedules, and ensuring clients feel informed and supported throughout their legal journey. Your attention to detail, proactive approach, and ability to remain calm under pressure will make a meaningful impact on both the team and the clients they serve. This is an excellent opportunity for someone who thrives in a client-facing environment and enjoys balancing administrative responsibilities with exceptional customer service.

Monthly Compensation: 1,015 to 1,100 USD

Responsibilities include, but are not limited to:

• Maintain accurate client information within Clio.

• Provide administrative support to the legal team.

• Collaborate with the legal team to support daily office operations.

• Assist with after-hours and overflow call coverage when needed.

• Manage calendars and coordinate appointments.

• Contact clients regarding upcoming court dates and important case-related updates.

• Schedule, return, and coordinate client phone calls.

• Maintain accurate time records for billing purposes.

• Answer incoming phone calls professionally and provide exceptional client service.

• Ensure all client communications are handled promptly and professionally.

Requirements:

• Schedule: Monday through Friday, 9:00 AM – 5:00 PM

• Time Zone: Eastern Standard Time (EST)

• Language Requirement: Fluent English and Spanish (Bilingual required)

• Industry: Legal

Software Required:

○ Clio (CRM)
○ RingCentral (VOIP)

Required Skills:　

• Strong verbal and written communication skills in both English and Spanish.

• Ability to manage multiple priorities while maintaining accuracy and professionalism.

• Comfortable handling a high volume of client interactions in a fast-paced environment.

• Availability to assist with occasional after-hours and overflow calls as needed.

• Excellent verbal and written communication skills

• Strong customer service and interpersonal skills

• Attention to detail

• Strong organizational and time management skills

• Ability to prioritize and multitask effectively

• Empathetic and patient when interacting with clients

• Friendly and approachable demeanor

• Proactive mindset

• Professional phone etiquette

• Ability to maintain confidentiality

• Comfortable working in a fast-paced legal environment

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.