Customer Service Representative (Remote) Bilingual French

S&S ACTIVEWEAR

JOIN US AND "CREATE YOUR VISION" 

ABOUT US 

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. 

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.   We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability

ABOUT THE ROLE

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs.  

CSRs should come to the table proficient or above in all Microsoft office products and have previous customer service experience.  Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs.  CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation.  

COMPENSATION & SCHEDULE

(based on experience)

Monday - Friday (10am - 7:30pm) Fill-Time, Exempt

WHAT YOU WILL DO 

• Accurately process transactions and educate customers on products and services via telephone.   
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.   
• Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.   
• Consistently meet department KPIs, deadlines and goals.    
• Adhere to provided schedule based on forecasted phone volumes.    
• Any additional duties assigned by management.  

WHAT WE'RE LOOKING 

• Strong verbal and written communication skills within a customer service role
• Must be proficient or above in Microsoft Office
• Must have basic math skills
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Commitment to learning and individual development.
• Ability to read and speak English.
• Bi-lingual in French

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. 

WORKING ENVIRONMENT

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. 

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear Canada is an equal opportunity employer committed to employment equity. We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value an inclusive workplace that reflects the diversity of the communities we serve and do not tolerate discrimination based on any protected ground under the Canadian Human Rights Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.