S&S Activewear Canada Inc.

The Customer Service Manager will lead contact center employees to ensure high customer satisfaction and resolve complex service issues. They are responsible for developing support processes, monitoring performance metrics, and collaborating with cross-border teams to improve operational efficiency.

The Customer Service Representative is responsible for answering customer calls, processing transactions, and providing product recommendations. They must also maintain high levels of professionalism while troubleshooting issues and meeting department performance goals.