Customer Service Representative – Overnight Shift – Remote Canada

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative – Overnight shift, working remotely in Canada, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.

What You’ll be Doing

Do you enjoy helping people and creating memorable customer experiences? In this role, you'll support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations.
Whether it's helping customers find the perfect show experience, resolving concerns with care, or providing timely information, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during lower call volumes

• Conduct research to provide answers for customers to resolve their issues
• Provide information about shows, events, venue details, parking, and guest experiences
• Document customer interactions and update systems accurately

What You Bring to the Role

• 1+ year of customer service experience in a customer-facing environment
• High school diploma or equivalent
• Familiarity with CRM platforms
• Computer experience
• Reliable hard-wired internet connection
• Must already reside in Canada

Schedule Requirements

• Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
• Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base pay of $17.06 per hour + $1.00/hour for hours worked between 12:00 AM and 6:00 AM (EST)
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. You’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to make sure all our employees feel valued, a sense of belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.