Customer Service Representative (Italian & English) – Streaming Channel

Horizonia is looking for talented Customer Service Representatives to join a dedicated support team for a globally recognized Streaming Channel.

If you are passionate about the entertainment industry and enjoy helping others, this is your chance to be part of an exciting, fast-paced project!

Who Are We Looking For? (Candidate Profile)

• Languages: Full professional proficiency in Italian and English (both spoken and written) is mandatory.
• Location Requirements (Strictly Enforced): * You must already be residing in Portugal. (Please note: no relocation packages are offered for this market).
• Although this is a fully remote position, candidates must live within a 50 km radius of the Concentrix Lisbon office.
• Experience: Previous experience in Customer Service, Call Center, or Help Desk roles is highly valued.
• Skills: Excellent communication skills, tech-savviness, and a customer-centric mindset.

Working Hours & Schedule:

• Availability: Monday to Sunday (365 days per year).
• Operating Hours: Rotational shifts between 7:00 AM and 9:00 PM.
• Days Off: 2 rotational days off per week.

What Do We Offer? (Compensation Concepts)

We offer a structured compensation package designed for the Portuguese market, which includes:

• Base Salary: Paid across 14 months.
• Food Allowance: A fixed daily allowance for every day worked.
• Additional Bonus/Allowance: A performance or attendance-based bonus paid across 11 months.
• Work Model: 100% Remote (Work from home within the specified 50km radius from Lisbon).
• Comprehensive training and integration into a multinational, dynamic work environment.

How to Apply:

If you meet the language and location requirements, and you are ready to provide top-tier support for a leading streaming platform, please apply through this portal by submitting your updated CV in English (PDF format).