Customer Service Representative (Dutch & French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch & French speaking Customer Service Representative remote in Barcelona.  

Position: Customer Service Representative

Location: Remote in Barcelona, Spain

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:  

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.

• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).

• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.

• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.

• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.

• Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.

• Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.

• Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

REQUIREMENTS:

• Native / fluent in Dutch & French, both verbal and written. Proficiency in English (minimum B2 level).

• High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.

• Proven experience in customer service, order management, or a similar client-facing role.

• Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).

• Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.

• Ability to multitask, manage priorities, and maintain accuracy under pressure.

• Basic technical understanding or interest in products/services relevant to the company’s field.

• Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Working schedule: Monday to Friday, 09:00 AM - 18:00 PM

• Be part of a dynamic and creative team with positive and friendly atmosphere

• 23 working days of paid annual leave

• Guidance and tools to reach career potential.