Customer Service Representative (After Hours)

Job Details: Salary Range: $20.00Hourly, CoverageX is a growing leader in the Vehicle Service Contract industry. We help drivers protect themselves from unexpected repair costs by offering reliable coverage and putting customer satisfaction first. We’re expanding our team and looking for after hours Motivated Customer Support Representative who will deliver top-tier 24/7 support to our existing customers. Location: Remote Available Shifts: Weekdays: 6:00 PM – 2:00 AM EST, 2:00 AM – 10:00 AM EST Weekend: 10:00 AM – 6:00 AM (EST), 6:00 AM – 2:00 PM (EST), 2:00 PM – 10:00 PM (EST) Current priority coverage: weekday 2:00 AM to 10:00 AM and weekend 10:00 AM to 6:00 PM. Weekend availability is required   Responsibilities Answer inbound calls from CoverageX policyholders requiring roadside assistance. Verify customer coverage details in the CRM system. Dispatch local service providers for towing, lockouts, jump starts, flat tires, and fuel delivery. Document all call activity accurately and efficiently. Maintain professionalism and empathy while assisting customers in stressful situations. Communicate effectively with service providers to ensure timely assistance. Escalate complex or urgent issues to the on-duty supervisor as needed. Qualifications: Qualifications & Profile Calm, patient, and professional under pressure. Strong verbal communication and active listening skills. Reliable internet connection and quiet, distraction-free workspace. Prior call center or roadside assistance experience preferred, but not required. Ability to multitask across multiple systems. Dependable and punctual; strong sense of accountability.