Customer Service Representative

Description

The HR Services Representative is responsible for providing customer service consultation support and problem resolution on a variety of HR-related topics to the workforce, including pre-hires, employees, people leaders, retirees, and external inquiries. This role involves handling and resolving general to semi-complex requests related to employee benefits, payroll, talent acquisition, compensation, talent management, transaction support, contingent labor, and other HR areas. • Manage a phone, chat or case workload in accordance with schedule, standards and volumes adhering to deadlines and cycle times. • Resolves 60-80% of inquiries / cases by drawing on training, policy manual, knowledge base, critical thinking, and individual employment factors (employee status, pay group, start date, compensation plans, etc). • Independently handle all routine casework and process semi-complex cases with guidance. Makes decisions for all routine casework and makes decisions on more complex casework after consulting with higher level staff. • Interface effectively with customers, managers, and employees at all levels via phone, chat and cases to ensure a positive experience. • Appropriately collaborate with and escalate cases to within the HR Services Team or partners to ensure accurate and consistent responses. • Decide appropriate course of action or decision-making path; determine appropriate provider. • Quick and efficient adaptation to varying needs of different customers, as well as process and technology related issues. • Successfully meet team Key Performance Indicators (KPI) include Customer Satisfaction, First Contact Resolution, SLA, call and chat productivity metrics, etc.

Skills

Customer service, human resources, policy development, compensation programs, case work, insurance policy, workday

Top Skills Details

Customer service,human resources

Additional Skills & Qualifications

• Minimum of 1 year of related Human Resources or benefit support experience to include previous customer service experience • Proficient in written and verbal communication • Strong customer service skills • Previous skills in analyzing information, problem-solving, ability to apply judgment and discretion and independent decision making • Demonstrated organizational skills with the ability to independently set priorities and meet deadlines • Demonstrated computer experience including Word, Excel, SharePoint and proficiency with current HR software packages. Previous Workday experience is preferred.

Experience Level

Entry Level

This is a Contract position based out of Milwaukee, WI.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.