Customer Service Representative

This is a remote position.

Customer Service Representative

Join a growing commercial real estate investment company focused on acquiring and revitalizing industrial properties across multiple states. In this role, you'll make initial outbound calls to commercial property owners to quickly determine whether there is interest in selling. If you are comfortable making a high volume of calls, staying organized, and clearly tracking owner responses, this is an excellent opportunity.

What You'll Do:

• Research industrial property owners using provided CREX and CoStar filters, then enter property details into a shared Google Sheet.
  
• Make a high volume of outbound phone calls to owners of older industrial buildings to screen for interest in selling.
  
• Keep calls professional, friendly, and conversational while staying focused on identifying owner interest.
  
• Record detailed notes after each conversation, including outcomes and follow-up dates, and follow up with owners who request callbacks or express future interest.
  
• Identify qualified leads and hand interested property owners over to management for negotiations.
  
• Keep the Google Sheet organized with filters, color coding, status updates, and duplicate checks before outreach.
  
• Assist with additional administrative tasks as business needs evolve.
  

Who You'll Work With:

Be an important part of a commercial real estate acquisitions team, working closely with management to identify property owners who may be open to selling. You'll receive training on the company's research tools, qualification process, and call approach while helping keep the outreach pipeline active and organized.

Who We're Looking For:

• Strong English: Able to carry on natural, casual conversations with U.S.-based commercial property owners. A near-native English accent is essential.
  
• Relationship Building: Comfortable building rapport over the phone without sounding like a scripted telemarketer.
  
• Phone Confidence: Enjoys making outbound calls throughout the day and speaking with business owners.
  
• Spreadsheet Skills: Able to organize data, use filters, color coding, search functions, and maintain detailed tracking systems.
  
• Organization: Keeps thorough notes, tracks follow-up dates, updates lead statuses, and ensures duplicate properties are not contacted.
  
• Tech Comfort: Comfortable working with remote desktop software, VPN access, Google Sheets, and company phone software.
  
• Adaptability: Willing to assist with additional administrative or spreadsheet-related work when call volume allows.
  
• Experience: General work experience is required.
  

Why Join Us?

• Impact: Help open the door to valuable commercial real estate opportunities by making consistent outreach calls and identifying owners who may be interested in selling.
  
• Culture: Join a focused, organized team that values clear communication, consistent follow-through, and a practical approach to lead generation.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Monday - Thursday 9:00 AM - 6:00 PM EST; Friday 9:00 AM - 1:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in commercial real estate acquisitions!

We are an equal opportunity employer and value diversity at our company.