Customer Service Specialist for a Self-Storage Company in Canada (Home Based Full Time)
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AI Summary
Act as the primary contact for customer inquiries via phone and email to handle rentals, billing, and account management. Maintain accurate customer records and coordinate with maintenance personnel to resolve site-specific requests.
• Serve as the first point of contact for customer inquiries via phone and email, providing prompt and professional support.
• Handle new rental inquiries, including unit sizes, pricing, availability, and converting inquiries into reservations and move-ins.
• Assist existing customers with leasing questions, move-ins, move-outs, billing, and account-related concerns.
• Update and maintain customer accounts and records in the storage management system.
• Follow up on past-due accounts and coordinate collections communications.
• Coordinate and follow up on customer requests to ensure timely resolution, including working with site maintenance personnel when needed.
• Provide general administrative support during downtime between calls.
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