Customer Service Representative
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AI Summary
Handle inbound and outbound calls to schedule service appointments for automotive dealerships. Document call details accurately and provide professional customer support following company scripts.
Customer Contact Services (CCS) is a growing contact center built around the belief that every connection matters. We’re a collaborative, team-first workplace where people are supported, valued, and given real opportunities to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.
Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.
We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.
No automotive experience needed — we provide all the training you need to succeed.
Job Duties:
This position requires access to a personal computer for the first 90–180 days of employment.
Qualifications:
Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.
We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.
No automotive experience needed — we provide all the training you need to succeed.
Job Duties:
This position requires access to a personal computer for the first 90–180 days of employment.
- Answer inbound calls promptly and professionally, and support outbound campaigns as needed
- Schedule service appointments for automotive dealership clients
- Identify caller needs and provide accurate information about services
- Accurately document call details and update customer records in real time
- Follow company scripts and procedures for a consistent caller experience
- Escalate issues to supervisors when appropriate
- Maintain quality assurance standards and complete ongoing client training
- Deliver a friendly, professional experience on every call
Qualifications:
- G.E.D. or higher
- At least one year of call center or customer service experience
- Comfortable navigating multiple programs and systems simultaneously
- Basic familiarity with computers, software, and general technology
- Strong verbal communication skills — clear, professional, and easy to understand
- Solid written communication and documentation skills
- Ability to handle confidential information with discretion
- Sharp attention to detail and a customer-first mindset
- 9:30AM - 6:00PM
- 10:00AM-6:30PM
- 11:00AM-7:30PM
- 11:30AM-8:00PM
- 3:00PM-9:00PM
- Keyboard - F1 - F12 keys, Page Up/Page Down
- Two monitors
- Webcam
- Ability to connect to internet via an ethernet cord (WIFI, cellular internet, starlight, 5G etc. are not permitted)
- Wired USB Headset
- Windows 11
- 8 gigs of RAM or more (Installed Physical Memory)
- Intel i3 or AMD Ryzen 3 CPU or better.
- A fun, fast-paced, and supportive work environment.
- Opportunities for professional growth and advancement.
- Comprehensive training to enhance your skills.
- The chance to make a direct impact through exceptional service.
- Work remotely
- Bonus opportunities for performance and outbound projects
- Work from home
- Medical insurance
- Dental and Vision insurance
- 401k
- Paid time off
- Life insurance
- Holiday incentive pay
- Employee events and activities
- Advancement opportunities
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