Customer Service - Capital Equipment Sales Support
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AI Summary
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Job Function: Service
Job Family: Customer Services
Location: US Remote
Position Summary:
Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics.
Job Overview:
- Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.
- Provide order confirmations to customers.
- Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
- Contact appropriate parties to clarify orders and obtain additional information.
- Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Experience Required:
- 1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers
- Experience of supporting customers via phone and email.
- Strong interpersonal and communication skills
- Can demonstrate good problem solving skills
- Experience of working with Salesforce or similar EBS system
- Strong cross functional communication, including Sales, Finance, Logistics and Manufacturing Operations teams
- Ability to work independently and as part of a team
- Proficiency in MS Office suite
#LI- Remote
Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $42,000 - $45,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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