Customer Service Assistant (m/f/d)

Customer Service Assistant (m/f/d)

Remote position | Germany | Part‑time (25h/week, 5 days/week)

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.

This is a part‑time remote role, working 25 hours per week over 5 days.

Your role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.
You will play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

• Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
• Electro‑mechanical components for multiple industrial sectors

Your responsibilities

• Process and follow up customer orders in line with contract review
• Support the creation and maintenance of strong, trusting relationships with customers
• Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
• Prepare pro forma invoices, invoices and credit notes (in case of disputes)
• Answer incoming calls, provide basic information or redirect inquiries
• Maintain accurate administrative records and documentation
• Assist in improving processes and updating department procedures

Your profile

• Degree in International Business, Sales Administration or similar preferred
• First experience in customer service, administration or a commercial support role
• Fluent in German and English (additional languages are a plus)
• Knowledge of SAP is an advantage
• Strong interpersonal and communication skills
• Organized, detail‑oriented and rigorous
• Team player with a proactive attitude
• Good analytical skills
• Interest in administrative and coordination tasks

What CIPEM / ICAPE Group offers

• Permanent part‑time contract (25h/week)
• Competitive salary based on experience – show us what you can do
• Fully remote position in Germany
• International and collaborative work environment
• Opportunities for growth within a fast‑growing global group
• Position open to applicants with disabilities

Why join us?

CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:

• 34 subsidiaries worldwide
• +3,650 customers in over 60 countries
• +650 employees globally

We combine technical expertise, service excellence and international reach.

Interested? Apply now and share your salary expectations.