Customer Relationship Specialist/Remote

Type: Mid-Level
Languages: Advanced bilingual English (oral and written)
Work Model: Full Remote

Job Description

Green Dynamix is looking for a skilled bilingual Customer Relationship Specialist to support our sales representatives and ensure an exceptional customer experience. The role is responsible for providing accurate quotes, coordinating sales-related activities, maintaining strong client relationships, and supporting the outside sales and management teams.

The ideal candidate is customer-focused, organized, proactive, and able to work effectively in a fast-paced environment while maintaining strong attention to detail.

Responsibilities

Customer Service & Sales Support

• Learn and maintain knowledge of the landscaping materials and products sold by the company.

• Answer customer questions and provide accurate product information.

• Identify customer needs through a consultative approach and match them with appropriate product features and benefits.

• Provide support services that improve sales representative productivity.

• Maintain excellent client relationships through strong partnerships and communication.

• Serve as the first point of contact for urgent calls, emails, and messages when sales representatives are unavailable.

Sales & Business Development

• Oversee purchasing activities to maintain inventory availability while meeting business objectives.

• Evaluate vendor performance based on pricing, quality, delivery, and service.

• Build and maintain strong relationships with suppliers.

• Negotiate pricing, purchasing terms, and vendor agreements when appropriate.

• Analyze purchasing trends and identify cost-saving opportunities.

• Support sourcing initiatives for new vendors and products.

Inventory Administration

• Identify new leads and cultivate relationships with potential clients.

• Support the sales team in discovering and developing new business opportunities.

• Ensure sales representatives have the necessary sales support materials.

Customer Service and Office Administration

• Oversee customer service processes to ensure exceptional customer satisfaction.

• Establish customer service standards and monitor service performance.

• Resolve escalated customer issues.

• Manage office administration, facilities, equipment, and vendor relationships.

• Improve administrative workflows and office systems.

• Maintain company records and document management processes.

Order Management & Administration

• Process customer orders accurately and in a timely manner.

• Handle orders received by phone and email.

• Verify pricing, discounts, and product numbers to ensure order accuracy.

• Maintain accurate sales records for senior management reporting.

Technical Requirements

Education

• High school diploma or equivalent required.

• Degree in Business Management or a related field preferred.

Experience

• Minimum of 2 years of customer service experience required.

• Sales or sales-related experience highly preferred.

• Experience in the commercial plant nursery or landscaping industry highly preferred.

Knowledge & Skills

• Advanced bilingual English, both oral and written, required.

• Excellent telephone etiquette and communication skills.

• Excellent Microsoft Office and basic computer skills.

• Ability to prioritize tasks in a time-sensitive environment.

• Strong attention to detail.

• Ability to remain calm, factual, and self-confident in stressful situations.

• Ability to plan and organize tasks while coordinating with multiple departments.

• Knowledge of plant identification in the Southeastern United States is highly preferred.

Professional Competencies

• Customer obsession

• Teamwork

• Strong communication

• Organization and prioritization

• Attention to detail

• Problem-solving

• Resourcefulness and innovation

• Ability to work effectively under pressure

• Commitment to keeping promises

• Continuous improvement

• Positive and collaborative attitude

Profile We’re Looking For

We are looking for a skilled bilingual professional who is customer-focused, proactive, organized, and committed to providing an excellent customer experience.

The ideal candidate should be comfortable working in a fast-paced environment, managing multiple priorities, supporting sales representatives, and building strong relationships with customers and internal teams.

Languages
Advanced bilingual English – oral and written is required.