Customer Outreach Specialist I

Position Summary

Join Power TakeOff's innovative Virtual Commissioning® (VCx®) Program as a Customer Outreach Specialist. Through high-volume email and phone calls, identify customer interest and schedule qualified virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities.

Key Responsibilities

Cold Calling & Customer Management

• Conducts high-volume cold phone and email outreach to build a qualified sales pipeline
• Participates in contact findings and re-prospecting to maintain a robust pipeline
• Builds rapport quickly with prospective customers while effectively handling objections and earning commitment to a meeting
•  Maintains a positive attitude and persistence despite frequent rejection and challenging conversations

Account Management

• Learns how to effectively leverage systems like Outreach.io and Salesforce to keep customer information organized
• Develops consistency in follow-ups and keeps thorough notes on status
• Demonstrates a strong attention to detail when following team processes
•  Uses AI and other tools to improve productivity while maintaining accurate, personalized customer communication

Training Program Participation and Knowledge Retention

• Participates in in-depth training on outreach competencies and energy efficiency basics
• Follows established playbooks and seeks help for issues outside of their experience
• Completes accurate documentation and follows program processes consistently
• Demonstrates reliable and consistent organization and time management practices

Team Engagement

• Partner with internal teams to support one another’s success and customer satisfaction
• Participates in team discussions and helps build a positive team environment
• Demonstrates reliability and accountability for their work, proactively asking for help
• Participates actively in team meetings and discussions
• Adapts to change professionally and effectively
• Accepts and responds to feedback to support ongoing development and success

Key Qualifications

• 1+ year of experience in outbound sales development, business development, customer outreach, call center sales or a customer-facing role requiring proactive phone outreach is preferred
• Interest in energy efficiency, sustainability, utilities, or helping businesses improve operational performance is strongly preferred
• Motivation to engage with prospective customers via cold calls and emails  Ability to ask thoughtful questions, address customer concerns, and clearly communicate the value of scheduling a meeting
• Ability to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting
• Comfort leveraging AI to support workflows
• Strong verbal and written communication skills
• Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals  
• Ability to develop and maintain positive relationships with customers and colleagues
• Consistently positive and professional communications, even under pressure
• Effective sales skills and motivation to achieve goals
• Self-motivated with a strong work ethic
• Excellent organization, record-keeping and time management skills
• Bilingual abilities are a plus

Location and Travel

Power TakeOff is a 100% virtual company with no physical office location. While we are a fully remote company, we have hubs in the Denver and Kitchener areas and provide opportunities for our team members in those areas to connect in person from time to time. This position is eligible for employment either in the United States or Canada.

Travel is not expected for this position. Power TakeOff will cover the associated accommodation and travel expenses for any company travel.

Compensation and Benefits

The total expected salary compensation for employees residing in the U.S. is $20.19 per hour ($42,000 USD per year) and 52,200 CAD for employees residing in Canada. This position is also eligible for a performance-based bonus plan.

• Medical insurance, including vision and dental
• Health Savings Account contributions
• Retirement plans with company matching
• Student Loan Incentive Repayment Program (eligible 12 months after employment)
• Generous time off, including: 
• • 15 paid vacation days, increasing to 20 after the first year
  • 7 flexible well-being days
  • At least 9 paid holidays
  • All company winter break between Dec. 25th and Jan. 1st
  • Summer "Friyays", from June through August we get each 2nd and 4th Friday off!

Join our team and play a key role in driving positive impacts for our business, our customers, our utility clients, the environment, and all of society!