Customer Finance Representative

Customer Service Representative

Location: Fishers, IN

What You Will Do:

• Responsible for performing and maintaining active past due customers’ accounts.

• Overall customer account management, research and resolution of balances, account reconciliations, unapplied payments, dispute resolution, and proper application of payments.

• Encourage on-time payments to prevent delinquent accounts.

• Collaborate with the Sales department to keep client accounts updated.

• Resolve customer disputes, making every reasonable effort to extend credit and encourage sales.

• Coordinate and lead Monthly Collection Reviews with the Sales Managers and their teams.

• Provide direction, support, and share knowledge while maintaining excellent communication with sales, billing, dispatch, and with other divisions.

• Accurately complete the monthly A/R reporting package.

• Additional duties as assigned, Ad-HOC.

Basic Qualifications:

• Four (4) years of related collection experience.

• Ability to establish effective working relationships.

• Strong working knowledge of Service industry collections.

• Ability to coordinate and guide collection functions.

• Excellent communication and customer service skills.

• Ability to prioritize, organize, and meet deadlines.

• Excellent organizational and analytical skills.

• Proficiency in using accounting systems.

Preferred Qualifications:

• Demonstrated accounting skills or experience.

• AA or BA degree in accounting or a related field of business.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.