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The Customer Care Team Member acts as the primary point of contact for streaming account customers, providing support via voice and digital channels. They are responsible for diagnosing issues, resolving inquiries, and documenting interactions while maintaining high standards of customer experience.
Customer Care Team Member
Location: US
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.
Overview of Job & Responsibilities
The Customer Care Team Member serves as the first point of contact for streaming account customers across voice and, when applicable, digital support channels. This role is responsible for delivering exceptional customer experiences by effectively diagnosing issues, communicating clearly, applying critical thinking, and guiding customers toward resolution.
Essential Functions & Responsibilities:
Qualifications, Knowledge, and Skills
Work from Home Personal Computer Requirements
What We Offer
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
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