Customer Care Representative - $16.50/hr

Customer Support

Consultant (Remote) — $16.50/hr

Eligible Locations: Arizona, Colorado, Texas (excluding Houston)

About the Role

This fully remote customer support role is ideal for individuals who excel in structured environments, communicate clearly, and deliver consistent, high‑quality service. Consultants support customers through inbound interactions, follow established processes,

and maintain professionalism while working from home.

Work Environment & Location Requirements

• Must live in Texas (excluding Houston), Arizona, or Colorado
• 100% remote — consultants cannot travel with equipment
• Quiet, distraction‑free workspace required
• Internet: Minimum 50 Mbps download / 10 Mbps upload
  • Wireless providers are not accepted
• Equipment provided: Laptop, Mouse, Headset
• Dress Code: Casual

Schedule & Availability

Open availability is required for all listed hours.

• Standard Hours: Monday–Saturday, 8:00 AM – 5:00 PM MST
• Peak Season (11/17–Jan): Monday–Sunday, 7:00 AM – 6:00 PM MST
• Shift Bids: After training, consultants receive a schedule based on business needs and availability. A new consistent shift will be assigned during the 11/17 bid cycle.

Training Requirements

Training attendance is mandatory.

Missing any portion may result in termination.

• Day 1 (Friday): Paid Orientation with TEKsystems & Deckers (2 hours; time assigned week of start)
• Weeks 1–3 (Mon–Fri): Module Training & On‑the‑Job Training 8:00 AM – 5:00 PM MST

Key Responsibilities

• Customer Support — Provide friendly, accurate assistance across inbound channels
• Issue Resolution — Troubleshoot customer concerns using provided tools
• Documentation — Record interactions accurately and follow compliance standards
• System Navigation — Work efficiently across multiple platforms
• Professional Communication — Maintain a positive, solutions‑focused tone

Ideal Candidate

• Strong communication and customer service skills
• Comfortable in a structured, fast‑paced environment
• Reliable attendance and schedule flexibility
• Ability to learn new systems quickly

This is a Contract position based out of Dallas, TX.

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.