Croatian Speaking Agent For Booking.com - Work In Greece - Fully Paid Relocation

Patrique Mercier Recruitment FR is thrilled to present an amazing opportunity for a Croatian Speaking Agent for Booking.com, offering fully paid relocation to beautiful Greece. This role is perfect for individuals who love travel and customer service, and are enthusiastic about helping Croatian-speaking clients with their travel arrangements and inquiries.

Responsibilities

• Provide exceptional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and modifications effectively and efficiently.
• Resolve customer complaints and issues in a professional manner, ensuring high levels of customer satisfaction.
• Stay informed about Booking.com’s offerings and latest travel trends to provide accurate information and assistance.
• Document all customer interactions and inquiries accurately in the CRM system.
• Collaborate closely with other departments to meet customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Fluency in Croatian and English, both spoken and written.
• Experience in customer service, preferably in the travel or hospitality sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a dedicated focus on customer satisfaction.
• Proficient in customer service software and standard office applications.
• Detail-oriented with strong organizational skills.
• Passion for travel with a desire to assist customers in creating memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• And more...