CRM WFH

Summary

We are seeking a motivated and customer-focused CRM WFH Specialist to join our dynamic customer service team. This role is pivotal in driving customer engagement, supporting sales initiatives, and ensuring seamless communication across client touchpoints. As a CRM WFH Specialist, you will play a key role in managing customer interactions through tele calling, providing timely support, and contributing to inside sales efforts—all while leveraging advanced CRM tools such as Zoho. Your ability to communicate effectively, analyze data, and generate actionable reports will directly impact customer satisfaction and sales performance. This position offers a flexible work-from-home setup, making it ideal for professionals who thrive in autonomous, results-driven environments. If you are passionate about delivering exceptional service and driving business growth through strategic customer engagement, this is your opportunity to make a meaningful impact.

Responsibilities

• Conduct outbound and inbound tele calling to engage customers, provide support, and drive sales conversions.
  
• Deliver high-quality customer service by addressing inquiries, resolving issues, and ensuring satisfaction
  
• Maintain accurate and up-to-date customer records in the CRM system (Zoho)
  
• Generate regular reports on customer interactions, sales leads, and performance metrics using Excel and CRM tools
  
• Collaborate with sales and support teams to follow up on leads and improve customer retention
  
• Monitor and analyze customer feedback to identify trends and recommend improvements.
  
• Support inside sales initiatives by qualifying leads and scheduling follow-ups.
  
• Ensure compliance with company policies, data privacy standards, and service-level agreements
  

Requirements

• 2–3 years of experience in customer support, inside sales, or tele calling roles
  
• Proven experience in using CRM platforms, with hands-on knowledge of Zoho CRM
  
• Strong proficiency in Microsoft Excel for data entry, analysis, and reporting
  
• Excellent verbal and written communication skills in English and local language(s)
  
• Ability to work independently in a remote, home-based environment with self-discipline and time management
  
• Strong organizational skills and attention to detail
  
• Basic understanding of sales processes and customer lifecycle management
  
• Reliable internet connection and a dedicated workspace conducive to remote work
  
• Willingness to work flexible hours, including evenings and weekends, as required
  

Work Location: Remote (Work From Home)

Salary: Rs.10,000+ (based on experience and performance)