CRM Administrator (NetSuite/Salesforce)

Staritas is seeking a CRM Administrator to manage, optimize, and support our CRM ecosystem, with a strong focus on Salesforce Administration and NetSuite ZoneBilling. This role serves as the primary system administrator responsible for ensuring data integrity, system performance, user adoption, reporting accuracy, and alignment with business processes across sales, client success, marketing, and operations.

The ideal candidate brings hands-on experience administering both Salesforce and NetSuite environments, developing scalable workflows, supporting system integrations, and partnering with cross-functional stakeholders to drive operational excellence.

About the Role

• Administer, maintain, and optimize Salesforce, NetSuite ZoneBilling, and related business applications.
• Manage user accounts, roles, permissions, security settings, and system access.
• Configure and maintain objects, fields, workflows, automations, dashboards, reports, and integrations.
• Ensure data integrity through audits, data validation, governance, and duplicate management practices.
• Partner with business stakeholders to gather requirements and implement CRM solutions that improve efficiency and user experience.
• Develop and enhance processes that support sales, client success, marketing, billing, and operational functions.
• Create reports, dashboards, and analytics that provide actionable business insights.
• Provide end-user support, troubleshooting, training, and system guidance.
• Develop and maintain documentation, standard operating procedures, and training materials.
• Coordinate system upgrades, testing, enhancements, and new feature implementations.
• Monitor system performance and identify opportunities for process improvement and automation.
• Support integrations between Salesforce, NetSuite ZoneBilling, and other business systems.
• Ensure compliance with company policies, security standards, and applicable data privacy regulations.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 3+ years of CRM administration experience.
• Hands-on Salesforce Administrator experience, including configuration, workflows, automation, reporting, dashboards, and security administration.
• Experience administering and supporting NetSuite, including ZoneBilling.
• Experience in SaaS, healthcare technology, or recurring revenue subscription-based organizations.
• Strong understanding of CRM and ERP integrations, data management, and business process optimization.
• Proven experience maintaining data quality, governance, and system performance.
• Ability to translate business requirements into scalable system solutions.
• Experience training and supporting end users across multiple business functions.

Preferred Qualifications

• Salesforce Administrator Certification.
• Experience with CRM implementations, system migrations, upgrades, and integrations.
• Familiarity with sales operations, revenue operations, customer success, or finance workflows.

Technical Skills

• Salesforce Administration and platform configuration.
• NetSuite Administration with ZoneBilling experience.
• Workflow automation, process optimization, and business systems support.
• Dashboard creation, reporting, and analytics.
• User security, permissions, roles, and access management.
• Data governance, validation, cleansing, and migration.
• CRM and ERP integrations.
• Advanced Microsoft Excel and Microsoft 365 proficiency.
• Understanding of relational databases and business system architecture.

• Competitive salary and performance bonus program
• Fully remote work environment
• Comprehensive benefits package including 401k match
• 19 days of PTO per year; 10 holidays per year
• Opportunity to work in a mission-driven organization where your work directly shapes clarity, confidence, and better outcomes across healthcare

Travel

Up to 10% travel, based on business needs.  While our roles are 100% remote, we do get together a few times a year for up to one week.  Employees are given ample notice and attendance is expected. 

Work Environment

This position operates in a professional work environment and requires the use of standard office equipment such as a computer, keyboard, mouse, webcam, and phone.

Equal Opportunity / Affirmative Action Statement

Staritas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or veteran status.

As a federal contractor, Staritas complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We are committed to creating a workplace that is fair, inclusive, and grounded in merit-based decision-making.

Accommodation Statement

If you need reasonable accommodation to apply for this position, please contact the recruiter.

Pay Transparency Statement 

Staritas posts compensation ranges and benefits for all open roles. The compensation range for this position is $150,000 - $175,000, plus a comprehensive benefits package. Compensation offered will depend on factors including experience, skills, geographic location, and internal equity. Staritas does not retaliate against employees or applicants for discussing compensation.

Benefits Statement 

Staritas offers a comprehensive and competitive benefits package designed to support the health, wellbeing, and financial security of our employees. Benefits include medical, dental, and vision coverage; retirement savings plans with company contributions; paid time off and company holidays; paid parental and family leave; and access to employee assistance and wellness resources. Additional benefits include life and disability insurance, professional development opportunities, and flexible work arrangements. 

Learn more about us by visiting www.staritas.com.