Critical Systems Supervisor

About the role:

The Critical Systems Supervisor leads a team of Control Technicians responsible for executing new construction projects in accordance with approved control scope, project schedules, and company standards. This role manages, trains, mentors, and verifies the quality of work performed by assigned Control Technicians, including both new hires and current team members. The Critical Systems Supervisor coordinates closely with Project Managers, Field Operations Managers, customers, subcontractors, and other trades to ensure timely project completion, proper resource allocation and scheduling support clear communication, accurate documentation, and strong technical execution. 

This position also provides technical support, supports performance reviews, hiring, participates in project meetings and closeout activities, and helps ensure field staff have the knowledge, tools, and direction needed to complete assigned work successfully.

Key Responsibilities:

Project Planning and Scheduling

• Collaborate with the Project Manager team to maximize project execution by coordinating needed resources and task assignments.

• Participate in bi-monthly meetings with Project Managers and Field Operations Managers to collaborate on assigning resources for all projects.

• Maintain continuous communication with Control Technicians, Project Managers, customers, and other trades to ensure a consistent understanding of the project schedule.

Technical Competencies

• Be or become proficient in all necessary DDC or PLC programming and commissioning requirements for assigned projects.

• Continue to provide onsite technical assistance when needed.

• Fundamental technical understanding of data center / mission critical Mechanical and Electrical equipment functionality, system topologies and sequence of operation to assist in system startup, checkout, commissioning integration and programming functionality.

• Ability to read, comprehend and explain BMS and EPMS controls shop drawings and wiring schematics and provide feedback on drawing quality.

• Identify and troubleshoot controls system devices including controllers, sensors, control valves, control panels devices, third party control integration devices, and network settings.

• Troubleshoot OT and IT network issues and devices as they pertain to control system functionality.

Communication and Documentation

• Provide necessary documentation and communication to all customer levels, subcontractors when necessary, and Divcon management.

• Ensure proper productivity from site visits and daily logs.

• Follow up on daily log collection for assigned Control Technicians and ensure timely delivery to Project Coordinators and Project Managers.

• Lead, document, and participate in yearly and semi-yearly performance reviews for all direct employees.

• Create, track and manage QA/QC and Commissioning Startup Documentation for critical assets and system control panels.

Leadership and Team Supervision

• Support and assist developing a standard mentoring plan and continuously train new and current Control Technicians.

• Conduct weekly check-ins with each team member

• Participate in peer reviews, turnover meetings, post-mortem meetings, and closeout meetings as require

• Participate in and conduct interviews with potential candidates.

Qualifications:

• Good understanding of systems software to read, test, and make changes to logic as needed. 

• Ability to create, download, and troubleshoot basic HVAC system logic using EnteliWEB and associated software. 

• Communicate issues with the Project Manager on a timely basis. 

• Good working knowledge of all EnteliWEB software functions and utilities. 

• Basic knowledge of TCP/IP networks, including wireless technology, layout, and troubleshooting. 

• Ability to communicate technical information to a non-technical audience. 

• Ability to read and understand architectural, mechanical, and electrical blueprints. 

• Expert knowledge of control sequences for the operation and control of mechanical equipment. 

• Background in mechanical and HVAC system operation and design is a plus. 

• Ability to travel in excess of 50% of the typical workweek, including air travel, overnight hotel stays, unexpected travel, and participation in a rotating on-call schedule. 

Experience

• High School Diploma, Associate Degree, or Technical School training in the HVAC industry with a minimum of 6 years’ experience in the HVAC controls industry. 

• Experience interacting with a large and diverse number of simultaneous challenges requiring knowledge of multiple disciplines. 

• Possess and maintain a valid and current driver’s license and be insurable by the company’s insurance carrier. 

• Field experience and an understanding of the installation and operation of Divcon Controls, with the ability to understand and navigate third-party control systems and integrations. 

Physical Requirements:

• Ability to travel frequently as needed to job sites by plane or car

• Ability to stand, walk, and move throughout job sites for extended periods

• Ability to climb ladders, stairs and lifts as required 

• Ability to bend, kneel, crouch, and work in tight or confined spaces

• Ability to lift, carry, and maneuver equipment and materials up to 50 pounds

• Manual dexterity to handle tools, wiring, and small components

• Ability to work at heights and in varying indoor and outdoor conditions

• Visual keenness to read schematics, labels, and digital displays

• Ability to hear and respond to alarms, equipment sounds, and verbal instructions

• Capability to safely operate hand and power tools

Benefits & Total Rewards:

• Opportunities for Growth 
  Hands-on training and career advancement in an exploding data-center industry.
• Medical, Dental, and Vision Insurance 
  We cover 100% of individual medical premiums and help offset the cost of family coverage.
• 401K with Employer Match 
  Eligible after 90 days, with company matching to help you invest in your future.   
• Disability Coverage 
  Both short- and long-term disability insurance provided at no cost to our employees.  
• Flexible PTO 
  Take time off when you need it, no accruing time necessary.

• Field-Based Employee Benefits
  For eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.