Credit Specialist

The Credit Specialist is responsible for evaluating customer creditworthiness, processing and reviewing credit applications, monitoring customer accounts, managing credit risk, and supporting accounts receivable activities. This position plays a critical role in minimizing bad debt exposure while supporting sales growth through sound credit decisions and effective customer relationship management.

Key Responsibilities

Credit Analysis & Approval

·         Review and evaluate new customer credit applications.

·         Analyze credit reports, trade references, and payment histories

·         Establish and recommend credit limits based on risk assessment and company guidelines.

·         Maintain accurate credit files and supporting documentation.

·         Perform periodic reviews of existing customer accounts and credit limits.

Account Monitoring

·         Monitor customer payment trends and account activity.

·         Identify high-risk accounts and recommend appropriate action.

·         Review aging reports and assess potential collection risks.

·         Track credit exposure and ensure compliance with established credit policies.

Accounts Receivable Support

·         Assist with collection efforts on past-due accounts.

·         Communicate with customers regarding payment discrepancies and account balances.

·         Resolve billing, credit, and payment issues in collaboration with customers and internal departments.

·         Maintain detailed notes and records of collection activities.

Risk Management

·         Evaluate and mitigate credit risk to reduce potential losses.

·         Recommend account holds, release of orders, or revised payment terms when necessary.

·         Monitor bankruptcy filings, liens, and other indicators of financial distress.

·         Support efforts to improve Days Sales Outstanding (DSO) and overall cash flow.

Reporting & Collaboration

·         Prepare credit and collection reports for management.

·         Work closely with Sales, Accounting, and Legal departments.

·         Assist in developing and maintaining credit policies and procedures.

Qualifications

Education

·         Associate's degree in Accounting, Finance, Business Administration, or related field required.

·         Bachelor's degree preferred.

Experience

·         2-5 years of experience in credit, accounts receivable, and collections.

·         Experience evaluating commercial credit applications, preferably within the trucking, transportation, or fleet industry.

Knowledge, Skills, and Abilities

·         Strong understanding of credit principles, collections, and accounts receivable processes.

·         Ability to analyze financial data and assess customer credit risk.

·         Knowledge of credit reporting agencies and commercial credit references.

·         Proficient in Microsoft Excel and ERP systems (Karmak is a plus).

·         Strong organizational and time-management skills.

·         Excellent verbal and written communication skills.

·         Ability to maintain confidentiality and exercise sound judgment.

·         Strong attention to detail and problem-solving abilities.

Work Environment

·         Position can be remote if outside of Memphis, TN area

·         May require interaction with customers, vendors, and financial institutions regarding credit and payment matters.