Credit Controller —- Fixed Term Contract

• Own and manage a defined portfolio of hard B2B accounts with overdue balances, working to agreed cash collection targets and KPIs
• Conduct high-volume outbound contact (calls, emails, written correspondence) to chase outstanding invoices and negotiate repayment
• Apply structured escalation processes, including formal demand letters, Late Payment Act notices, and referrals to legal/external debt recovery where appropriate
• Negotiate payment plans and settlements with debtors while protecting the business’s commercial position
• Identify root causes of non-payment (e.g. disputes, cash flow issues, insolvency risk) and take appropriate action

• Investigate and resolve invoice disputes, working cross-functionally with sales, operations, and billing teams to unblock payments
• Review account histories to identify patterns, dispute trends, or systemic billing errors that are preventing recovery
• Maintain detailed and accurate records of all communications and actions in the collections system/CRM.
• Produce regular account status updates and escalation reports for the Credit Manager

• Assess debtor risk and make recommendations on credit holds, account suspensions, or write-off proposals
• Ensure all collections activity complies with relevant legislation including the Late Payment of Commercial Debts Act, GDPR, and internal credit policy
• Support the preparation of legal documentation packs where accounts are referred for litigation or external recovery
• Monitor insolvency notifications and act promptly to protect the business position as a creditor

• Provide weekly and monthly reporting on portfolio performance, cash collected, overdue aging, and escalation status
• Contribute to project reviews and lessons-learned sessions at regular intervals throughout the FTC
• Identify accounts suitable for write-off or provision and present recommendations with supporting evidence

Essential

• Proven B2B credit control or commercial collections experience, ideally including exposure to hard or complex accounts.
• Demonstrable track record of cash collection against targets in a high-pressure environment.
• Confident negotiator with the ability to handle difficult and often confrontational conversations professionally.
• Strong knowledge of the collections lifecycle, escalation tools, and legal remedies available in a B2B context.
• Excellent written and verbal communication skills — able to produce clear, firm, and professional correspondence.
• High attention to detail and strong organisational skills to manage a large, complex portfolio simultaneously.
• Proficient in Microsoft Excel and experience with collections systems or ERP platforms
• Fluent English

Desirable

• Experience working on a targeted debt recovery project or within a specialist hard collections team
• Familiarity with the Late Payment of Commercial Debts (Interest) Act 1998
• Exposure to insolvency processes (e.g. administration, liquidation) and creditor rights
• CICM (Chartered Institute of Credit Management) qualification or working towards it
• Experience liaising with external solicitors or debt collection agencies

• Resilience & Tenacity: Maintains focus and drive when managing unresponsive or difficult clients over extended periods
• Commercial Awareness: Balances debt recovery with preserving valuable commercial relationships where appropriate
• Problem Solving: Identifies blockers to payment and proactively finds solutions across functions
• Communication: Adapts tone and approach depending on debtor type — firm yet professional at all times
• Accountability: Takes ownership of the portfolio, actions, and outcomes without close supervision
• Judgement: Knows when to escalate, negotiate, or walk away — and can articulate the rationale clearly