Credentialing Salesforce Project Administrator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

The Credentialing and Enrollments department is responsible to credential mental healthcare providers employed by LifeStance Health. Through delegated and local processes, the credentialing team ensures that all providers meet the standards set forth by the NCQA. Credentialing Operations exists to provide Credentialing and the larger LifeStance ecosystem with the training, tools, resources, analytics, and system administration required to achieve a high standard of customer service, internally and externally. The touches almost all departments at LifeStance, including the Design Team, IT, Billing, Intake, Clinical, Compliance, Contracting, Legal and Business Development.

COMPENSATION $65,000- $75,000 Annually with potential bonus

RESPONSIBILITIES

• Prepare Salesforce reports and user and leadership dashboards

• Ensure data quality

• Investigate Cred Ops Support Ticket submissions, manage responses, streamline processes

• Create payor rosters and handle change management

• Collaborative involvement in managing credentialing software and creating/updating credentialing training resources, workflow and process development, reporting and analytics, plus cross functional initiatives

• Meeting facilitation including team Q & As

• Understand credentialing coordinator’s responsibility to credential and maintain high quality and accurate information for new and established healthcare providers in a timely manner

• Other responsibilities as assigned by supervisor

SKILLS & EXPERIENCE

• 5+ years of operational experience working in a medical services or medical technology industry

• 2+ years working with Salesforce or Salesforce Health Cloud in an administrator or developer capacity

• Bachelor’s degree

• Strong customer service experience

• Strong communication skills and interest in working collaboratively

• Strong computer and software skills required –Power BI, Microsoft Office, Adobe Reader, DocuSign, Excel

• Process oriented, analytical and forward thinking, creative problem solver

• Strong written, verbal, and interpersonal communication skills

• Ability to effectively prioritize and execute tasks

• Ability to work independently and proactively in a fast-paced environment

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

• LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate, on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status

PHYSICAL REQUIREMENTS

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.