Corporate Therapy Services Coordinator - Patient Access

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Shriners Children’s is excited to continue investing in its nationally recognized pediatric therapy services and rehabilitation program across the organization.  The Corporate Therapy Services Coordinator - Patient Access will lead locations in daily operations as it relates to oversight of scheduling, intake, and registration within the therapy services and rehabilitation departments across the organization.  The position will monitor performance of each location related to patient access meeting organizational goals (access to care, cancellation/no-show rates, work queues, etc.) and assists the location as necessary. The ideal candidate will collaborate with a variety of stakeholders across the enterprise to develop a sustainable therapy services and rehabilitation model consistent with Shriners Children’s vision.

The incumbent in this position will attend scheduled site visits to Shriners facilities throughout the year.

Key Responsibilities:

• Optimizes outcomes and workflows for all patient interactions with patient access to reduce waste, barriers to care, and cancellation/no-show rates

• Ensures work queues are addressed in a timely manner and flexes resources to assist when necessary

• Assists sites in maximizing and keeping scheduling templates current to maximize therapists’ availability and patient’s access to care

• Measures and assists locations in minimizing cancellation and no-show rates by implementing system standards

• Works with authorization and revenue cycle to ensure workflows secure authorization for treatments rendered

• Manage patient access employees remotely as assigned

• Assists in technical testing of Epic upgrades and optimizations to reduce downtime and break-fixes upon implementation

• Works closely with the Corporate Manager of Therapy Services – Clinical Operations to optimize the patient experience from check-in to departure

• Assists the Corporate Manager of Therapy Services – Clinical Operations in obtaining and maintaining reports related to system key performance indicators

Required Qualifications:

• 5 years of experience in intake, scheduling, and registration in healthcare

• Experience in using Epic for intake, scheduling, and registration

• Ability to document workflows and develop guidelines for patient access personnel

• Bachelor's Degree

Preferred Qualifications:

• History of using Visio or a related workflow tool

• Previous management of patient access employees

• Successful history in an educational role