Conversational AI Specialist

What to expect of your role:

We are looking for a Conversational AI Specialist to train and improve our AI agent, maintain its Knowledge Base, monitor conversation quality, and ensure responses remain accurate and up to date. You will also coordinate with our technical vendor to resolve issues and support testing and monitoring of AI updates.

What you need to succeed in this role:

• To be fluent in Polish (native or near-native) and English, both written and spoken;
• Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred;
• Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses;
• Comfortable working with basic structured data formats (e.g., reading simple JSON-like data) — full training will be provided;
• Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus;
• Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams.

Nice to have:

• Prior experience in iGaming, customer support, or live chat operations is a plus;
• Prior experience in content writing, knowledge base management, or FAQ documentation is a plus;
• Curiosity about AI/chatbot technology and willingness to learn new tools.

You will be expected to:

• Train and continuously improve the AI agent's responses through structured content and configuration;
• Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current;
• Monitor live chat conversations to identify inaccurate or unclear AI responses and flag/fix them;
• Update AI configurations when promotions, bonuses, or policies change;
• Coordinate with our technical vendor to report and track issues, ensuring fixes are tested before going live;
• Support monitoring after updates to confirm the AI agent is working correctly for users.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

Reasons to join us:

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• With flexible working hours and remote options, you'll love the freedom to work on your terms;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!

What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!