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AI Summary
The Contracts Manager will lead the contract management function to ensure efficient, compliant, and scalable execution of commercial agreements. This role involves driving operational excellence, managing cross-functional stakeholder partnerships, and optimizing contract lifecycle processes.
Why Join Omnicell?
At Omnicell, we are transforming medication management and advancing the future of connected healthcare. As a Contracts Manager, you will play a critical role in enabling commercial success by leading a high-performing contract management function that supports scalable growth, operational excellence, and customer-focused business outcomes.
This opportunity allows you to influence enterprise-wide contracting strategies, partner with leaders across Sales, Legal, Finance, Revenue Operations, Procurement, and Customer Success, and drive meaningful improvements that enhance efficiency, compliance, and business performance. If you are passionate about leading teams, optimizing processes, and solving complex business challenges, this role offers the opportunity to make a lasting impact while growing your leadership career.
What You'll Do
As a Contracts Manager, you will lead the Contract Management function and ensure consistent, compliant, and efficient execution of contracting activities across the organization.
Primary Impact
Drive operational excellence through contract governance, stakeholder alignment, risk mitigation, process optimization, and team leadership, enabling Omnicell to scale effectively while supporting strategic business growth.
Key Responsibilities
Lead Contract Operations
- Establish, manage, and continuously improve contract management standards, policies, procedures, and governance frameworks.
- Develop and monitor operational metrics that measure quality, efficiency, throughput, cycle times, and stakeholder satisfaction.
- Drive initiatives that improve contracting effectiveness, scalability, and business performance.
- Ensure contracting workflows align with growth objectives while maintaining compliance and control requirements.
- Maintain accountability for the overall effectiveness of the contract management function.
Develop and Lead High-Performing Teams
- Coach, mentor, and develop Contract Advisors and other contract management professionals.
- Set performance expectations, provide ongoing feedback, and support employee growth and career development.
- Manage team capacity, prioritize resources, and ensure appropriate workload distribution.
- Foster a culture of collaboration, accountability, continuous improvement, and knowledge sharing.
- Build organizational capability through training, guidance, and subject matter expertise.
Drive Contract Governance and Risk Management
- Own contract standards, template management, clause governance, and related contracting controls.
- Partner with Commercial Legal and business stakeholders to maintain approved contract language, playbooks, and negotiation guidelines.
- Identify contractual, operational, and compliance risks and implement appropriate mitigation strategies.
- Ensure adherence to company policies, approval workflows, and signature authority requirements.
- Escalate significant risks and provide informed recommendations to leadership.
Build Strategic Stakeholder Partnerships
- Establish trusted relationships across Sales, Legal, Finance, Revenue Operations, Procurement, Customer Success, Operations, and executive leadership teams.
- Serve as the primary escalation point for complex contract matters and cross-functional challenges.
- Align stakeholders around governance standards, contracting priorities, and process improvements.
- Communicate operational performance, emerging risks, and continuous improvement opportunities to leadership.
- Facilitate informed decision-making and consensus among key stakeholders.
Resolve Escalations and Remove Roadblocks
- Lead resolution of complex contractual issues that may impact deal progression or customer commitments.
- Coordinate with Legal, Finance, Revenue, and Sales leadership on negotiations, approvals, and exception requests.
- Address operational conflicts and remove obstacles impacting contract execution timelines.
- Ensure critical business priorities receive timely attention and support.
Optimize Processes and Systems
- Lead continuous improvement efforts across contract lifecycle management processes, systems, and controls.
- Partner with business stakeholders and system administrators to maximize value from CLM platforms, Salesforce, Agiloft, and related technologies.
- Identify automation opportunities that improve compliance, productivity, visibility, and user experience.
- Develop dashboards, scorecards, reporting tools, and process documentation that support decision-making and operational excellence.
- Support transformation initiatives that enhance contracting capabilities and future business scalability.
Support Business Continuity
- Provide direct contract support during peak business periods, organizational transitions, or resource constraints.
- Step into Contract Advisor responsibilities when needed to ensure continuity of service and responsiveness.
- Maintain visibility into active deal portfolios, organizational priorities, and customer needs.
Who You Are
Minimum Qualifications
- 7+ years of experience in contract management, commercial operations, legal operations, deal desk, or related business functions.
- 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
- Experience managing complex commercial agreements and cross-functional business processes.
- Strong understanding of contract lifecycle management, governance, compliance, negotiation support, and risk management practices.
- Proven ability to lead process improvement initiatives and drive operational excellence.
- Exceptional communication, stakeholder management, problem-solving, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced, highly collaborative environment.
Preferred Qualifications
- Bachelor's degree in Business Administration, Legal Studies, Finance, Operations Management, or a related field, or equivalent experience.
- Experience working with CLM platforms such as Agiloft or similar contract management technologies.
- Experience supporting SaaS, software, healthcare technology, professional services, or enterprise solution organizations.
- Project Management, Lean, Six Sigma, or similar operational excellence certification.
- Knowledge of revenue recognition practices, commercial operations workflows, and approval governance structures.
- Demonstrated experience leading organizational change and transformation initiatives.
Core Behaviors at Omnicell
At Omnicell, success is not only measured by outcomes but also by how those outcomes are achieved. As a Contracts Manager, you will embody our Core Behaviors every day:
Collaborate
- Build strong partnerships across Sales, Legal, Finance, Revenue Operations, Procurement, and Customer Success to align priorities, resolve challenges, and deliver business value.
Inspire
- Lead by example, influence stakeholders at all levels, and create an environment where team members feel empowered to contribute, innovate, and succeed.
Develop
- Invest in the growth of your team and yourself through coaching, feedback, continuous learning, and knowledge sharing.
Execute
- Drive operational excellence through disciplined prioritization, accountability, governance, and timely execution of commitments.
Impact
- Champion process improvements, automation opportunities, and strategic initiatives that enhance contract performance, reduce risk, and support Omnicell's mission and growth objectives.
Leadership Imperatives
As a people leader at Omnicell, you will be expected to embody our Leadership Imperatives:
Model a Growth Mindset
- Demonstrate curiosity, embrace feedback, promote learning, and encourage innovative thinking that challenges the status quo.
Act as a Talent Activator
- Build an engaged, high-performing team through coaching, development planning, succession readiness, and inclusive leadership practices.
Be an Impact Maker
- Align team efforts with business goals, create accountability for results, and deliver measurable operational improvements.
Lead as a Change Champion
- Drive transformation initiatives, communicate a compelling vision, and guide teams through change with transparency, resilience, and confidence.
Success in This Role
The Contracts Manager will be successful when:
- Contract operations are executed consistently, efficiently, and compliantly across the organization.
- The Contract Management team demonstrates high engagement, capability, and accountability.
- Contract cycle times, quality metrics, and stakeholder satisfaction improve over time.
- Contract-related risks and escalations are addressed proactively and effectively.
- Governance standards and approval requirements are consistently followed.
- Stakeholders view the Contract Management function as a trusted strategic partner.
- Continuous improvement initiatives deliver measurable operational and business outcomes.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
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