Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This role provides various support functions for the Contractor Relations team in the Home Warranty Division.

Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

What You'll Do

• Effectively manage and fill/close acquisition request from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
• Setup both physical and digital contractor profiles
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
• Assist contractors with first time billing through First American’s online contractor portal
• Negotiate pricing with contractors within First American guidelines
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
• Train all new employees in First American’s procurement processes and procedures
• Track and keep current all state license requirements.
• Assist existing contractors with processing company name changes including both physical and digital profiles
• Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
• Research and distribute leads to the team regarding hard to hire areas
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
• Work with Marketing Department on creating new ways to market First American to contractors
• Assist the Manager in daily and monthly reporting on production.

What You'll Bring

• High School Diploma or equivalent; some college preferred
• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience
• Home Warranty or real estate experience desirable
• Basic Commercial Insurance knowledge
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Detail oriented
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision making, problem solving and conflict resolution skills.

 

Pay Range: $20.34 - $27.12 Hourly, Remote

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.