Content Claims Specialist - In-House - Level 1

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

We are currently hiring a Content Claims Specialist In-House to join our Edjuster team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

Responsibilities

• Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.
• Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.
• Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.
• Perform according to Company performance/productivity standards on each task and on each and every claim.
• Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Report/record all time spent on each claim file on a consistent and daily basis.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. 
• Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.
• Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements. 

Qualifications

• A Secondary School diploma
• Some prior background/experience in the property claims industry would be considered an asset. 
• Be able to provide an adequate workspace, free of noise
• Employee must provide their own high speed internet service
• Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Strong communication skills
• Demonstrated ability to adapt to change and new technology
• Willingness to learn and continuously improve
• Minimum 6 months experience in data entry, transcription, retail, or customer service roles
• Prior experience in property claims considered an asset
• English/French/Spanish - Bilingual an asset

https://www.edjuster.com/ 

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At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities.

We empower employees to grow, lead, and innovate in careers that make a real difference. If you’re looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both.

With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer:

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.