Consultancy - Community and Knowledge Management Consultant for Digital Impact, Nairobi, Kenya, 12Months (Remote)

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to an education

TERMS OF REFERENCE

Purpose of Assignment:

The Digital Impact Division (DID) is at the heart of reshaping how UNICEF delivers lasting results for children. We are committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission.  DID works in close collaboration with regional Digital Impact teams and colleagues across headquarters divisions, regions, and country offices to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information. 

Our mission is to enhance UNICEF’s global digital impact by promoting equitable access to information and services, empowering communities to create lasting, positive change for children, and foster a more inclusive, interconnected, and sustainable world for every child, everywhere. 

The Digital Center of Excellence (DCOE) champions and coordinates the delivery of field-focused digital transformation in UNICEF programming through a dedicated, field-facing global structure, providing the interface between Regional and Country Offices, and the Digital Core in Valencia to drive the broader digital transformation and innovation agenda. 

TeamOne is DID’s flagship initiative for connecting UNICEF’s global digital expertise and delivering timely, high-quality support to Country Offices. The consultant will coordinate the TeamOne community engagement, strengthening participation, knowledge exchange and collaboration across the global network while supporting agile processes for digital advisory services.

Scope of Work:

Under the direct supervision of the Digital Impact Manager, the incumbent will carry out the following responsibilities:

1. Support and Coordinate TeamOne community engagement, communications and recognition
   
   
2. Collaborate with DID Communication team on TeamOne user stories and community content.
   
   
3. Strengthen TeamOne knowledge management, onboarding and analytics
4. Other DID Duties: Performs other related duties and deliverables as assigned by the supervisor, demonstrating flexibility, accountability and a results-oriented approach in support of team priorities and UNICEF’s mandate.

How can you make a difference? 

If you would like to know more about this position, please review the Terms of Reference here:   ToR Community and Knowledge Management Consultant for Digital Impact TMS .pdf

To qualify as an advocate for every child you will have:

Minimum requirements:

• Education: Bachelors degree on Information Management, Knowledge Management, Data Analysis, Social Sciences
• Work Experience:
• At least three years of relevant professional experience supporting community engagement, communications, knowledge or information management, data analysis, learning initiatives, or digital programme support, preferably in an international development, humanitarian, UN or similar multi-country environment.
• Language Requirements:
• Fluency in English is required, with excellent written and verbal communication skills and the ability to produce clear, concise and audience-appropriate content for UNICEF internal and external audiences.
• Knowledge/Expertise/Skills:
• Demonstrated skills in community management, stakeholder engagement and facilitation; strong writing, editing and content development skills; experience managing knowledge products, SharePoint or similar collaboration platforms and online community spaces; ability to organize information clearly, maintain trackers and dashboards, and support reporting against agreed indicators; sound data analysis skills, including the ability to interpret participation, satisfaction, skills-gap and service-request data and translate findings into practical recommendations; strong coordination, planning and follow-up skills, with attention to detail and the ability to work across teams, regions and time zones.
• Desirables:
• Experience working with UNICEF, the UN system or international development organizations; familiarity with digital transformation, innovation, technology for development, digital public goods or programme technology support; experience supporting learning initiatives, peer exchanges, webinars, communities of practice or recognition systems; working knowledge of Microsoft 365 tools, including Teams, SharePoint, Viva Engage, Forms, Excel and Power BI or similar analytics tools; knowledge of another UN language, particularly French, is an asset. 

For every Child, you demonstrate Care

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter 
• A separate financial proposal  Financial proposal Community and Knowledge Management Consultant for Digital Impact.docx

Remarks:  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.