Consortium Operations Specialist

About Aquifer

Aquifer's goal is to empower learners to become the clinicians they imagined themselves to be through online education that serves to dramatically lower the cost of health professions education. We are a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our pedagogy is the product of the nation's leading medical educators working together to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 1,000,000 Aquifer cases annually.

Position Summary

The Consortium Operations Specialist provides crucial support for Aquifer's network of 200+ health professions educators. This position assists with managing Consortium activities while supporting curriculum development processes. Reporting to the Manager, Consortium Operations & National Partnerships, this role supports all Consortium operations, acts as the key liaison for all integrated curriculum development activities and maintains effective communication across a complex integrated infrastructure of volunteer educators. While primarily a remote position, this position requires in-person responsibilities and travel at the discretion of the Chief Learning Officer and Manager. 

Key Responsibilities

Consortium Operations Support

• Coordinate and attend all monthly remote working meetings and activities for Consortium Course Boards, cross-Board teams and affinity groups; maintain meeting attendance and volunteer satisfaction tracking systems and provide monthly progress reporting.
• Onboard new Consortium members, including access and use of the Aqueduct content authoring and editing software.
• Support development and distribution of Consortium newsletters and updates
  
  

Event Coordination

• Manage schedules, travel arrangements and expense reporting for Aquifer staff attending national meetings, and for Aquifer staff and Consortium member attendance at Wellspring.
• Coordinate Aquifer's presence at national health professions education conferences, including packing and shipping/receiving the exhibit booth and marketing materials.
• Coordinate logistics for all Consortium national meetings and events, including agenda development, scheduling, catering & room reservations, and follow-up.
• Support the Chief Learning Officer and Manager, Consortium and Partnership Operations in all aspects of planning and execution of Wellspring, Aquifer's Annual Meeting.
• Attend remote events, as required, to set up and assist in facilitating Consortium meetings and support Aquifer booth activities.

Administrative Support

• Develop, implement, maintain and continuously improve Consortium Operations SOPs, leveraging AI and other tools as appropriate.
• Provide detailed expense tracking for all Consortium and national partnership activities, conferences and events.
• Track and report Consortium operations and feedback and metrics reporting to the Manager of Consortium and Partnership Operations
• Maintain detailed and accurate records of Consortium membership, contacts, and contracts.
• Collaborate with Aquifer staff accountant to process Consortium contracts and honoraria, and other required administrative documentation.
• Assist the Chief Learning Officer's communications, and administrative needs
• Support Consortium-related projects as required.
• Write and distribute contracts for consortium and contributor staff.
• Write and distribute Letters of Acknowledgement for consortium and contributor staff.
• Track and report consortium and contributor publications in Monday.com

Qualifications

• Bachelor's degree required; degree in education, health care administration, or related field preferred
• 2-4 years of experience in program coordination, preferably in higher education or health care
• Strong organizational, project management, and time management skills
• Excellent communication and interpersonal abilities
• Proficiency with Google Suite, virtual meeting platforms (e.g., Zoom) and project management (e.g., Monday, Asana) tools
• Ability to work effectively with subject matter experts and diverse stakeholders
• Detail-oriented with the ability to multitask in a dynamic environment

Aquifer's Core Values

• Live the Aquifer non-profit mission — feel the need, create the future, evaluate the impact
• Collaborate wholeheartedly — be proactive and agile, seek first to understand, play well together
• Keep your promises — get stuff done and deliver on time, finish what you started, own the responsibility
• Do the right thing — remember the Golden Rule, put the client first, embrace transparency
• Be bold and fierce — attack the opportunity, show your grit, manage your fear
• Strive for excellence — make your A-game your everyday game, know your stuff, stretch a lot
• Enjoy the journey — take the work seriously and yourself less so, go far together, be well
• Embrace Learning and Growth — be curious, cultivate and contribute knowledge, experiment, fail and adapt