Computer Support Technician

Job DetailsJob Location: Work From Home - Lakeland, FL 33811Draken is looking for a skilled Computer Support Technician to support our Phantom Sky initiative in the United States. This role is ideal for a hands-on technical professional who can build, maintain, troubleshoot, and transport the Phantom Sky system end-to-end, from server configuration to trailer-mounted deployments. Our revolutionary new platform for supporting live-fly training with ground-based threat emitters is critical to units with a SEAD mission. At Draken, we have created a cost-effective system that integrates off-the-shelf commercial solutions to address the shortage of ground-based threat emitters.  Our proprietary software enables remote control of emitters through a user interface that combines an air and ground picture that can be used for mission execution and debrief.    We offer: First day medical coverage; 401(k) match after 60 days, PTO available to use immediately If you meet the qualifications and are looking for an exciting opportunity with Draken, apply now   Responsibilities Build, configure, and maintain the Phantom Sky serve and networked client workstations. Conduct daily system checks to ensure console-to-emitter communications are functioning properly Troubleshoot issues across hardware, software, and network layers, including fielded systems Install patches, perform updates, and validate system stability after changes Collaborate with Draken software development team to refine features based on customer requirements Support future system enhancements including FAA radar feed ingestion and Link-16 integration Lead efforts to obtain and maintain an Authority to Operation (ATO) in both classified and unclassified environments Support physical setup, teardown, and movement of emitter systems—including trailer-based deployments Assist the ground support technician with routine site maintenance Participate in two one-week deployments per year (CONUS) QualificationsMinimum Qualifications Bachelor’s degree in computer engineering, Software Engineering, Information Technology, or related field (or equivalent experience) Experience with the Authority to Operate (ATO) approval process Expertise in DOW/COMSEC-related network security practices Hands-on experience with software or system integration Familiarity with Link-16, TDL principles, or tactical datalink environments Must be able to obtain and maintain a U.S. Top Secret security clearance (TS eligibility required) Valid U.S. driver’s license Ability to work day/night/weekend shifts and travel as required Preferred Qualifications Experience with containerized or virtualized environments (Docker, Kubernetes, VMware, etc.) Understanding of networking fundamentals (TCP/IP, routing, firewalls, VLANs) with ability to diagnose network-layer issues Experience performing patching cybersecurity scans, RMF documentation, or working within DoD cybersecurity frameworks Desirable Experience  Prior experience supporting defense contractors, DoD programs, or classified environments Ability to script or automate tasks using PowerShell, Python, or Bash Relevant certifications such as Security+, Network+, CCNA, or Linux+ Knowledge of FAA radar systems, ADS-B feeds, or other aviation data sources Field experience deploying or maintaining hardware in outdoor or trailer-based configurations Familiarity with tactical communications systems, military training ranges, or live-fly environments Experience with commercial ground-based emitter systems or EW systems Physical Demands / Work Environment Work environments include standard office settings and outdoor emitter sites in the West Texas region Duties require a range of physical activity including sitting, climbing, standing, stooping, bending, kneeling, lifting, and extended walking Must be able to climb stairs, ramps, ladders, and work stands Regularly required to lift and carry up to 25 lbs, perform repetitive movements, and work from ground level to overhead