Complex Senior Sales Manager, Group

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Sr. Leisure Sales, you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Director of Group Sales. You will be responsible for the solicitation of new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts, and maintain existing accounts. You will strive to increase revenue and promote relationships through effective negotiation of guest rooms for assigned Mexican Resorts.

What you'll do during a typical day:

• Represent both resorts in interactions dealing with customers relative to sales and operational questions, challenges, and issues.
• Negotiate contracts with customers and commission agreements with third-party agencies.
• Assist Resort Commercial Leaders with needed information and reports to keep corporate and ownership team informed.
• Solicit and manage 3rd party, HWS, and Domestic leads to grow and maintain the market segment for each hotel.
• Assist as needed in the preparation of reports pertaining to the operation of the group sales market. These reports include, but are not limited to, the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings.
• Develop and conduct verbal sales presentations to prospective clients. Meet with and entertain clients, some of which will require travel.
• Participate in scheduled Sales Department and related meetings.

How you'll collaborate with others:

• Travel to each hotel to meet with potential customers.
• Travel to industry-related trade shows in various destinations around the world.
• Travel to meet and develop client base including trainings, trade show participation, FAM trips, and retail travel agencies.
• Participate in key organizations as recommended by management and the Complex Director of Group Sales.
• Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help assist as needed in overall property strategies and tactics as appropriate.

Projects you'll take ownership of:

• Manage your travel schedule and expense as allowed by the Complex Director of Group Sales and budget limitations.
• Assist in the develop and implementation of business plans for top accounts focusing on inbound business to the Mexican Market with a high volume of sales leads and working with customers in multiple time zones.
• Assist in the qualification of each account to determine at a minimum: the number of events, total revenue potential, booking patterns and histories, decision-making factors, events, business/personal needs, resources, competition, and marketing.
• Assist in the development, maintaining, and implementing marketing plans and initiatives for main accounts.
• Solicit and develop new accounts to generate business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts.
• Establish relationships with assigned accounts through ongoing communication.
• Uncover business opportunities including in and out of your assigned segments.
• Input and retrieve information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of Upper Upscale hotel sales experience *
• Recent work experience with the Incentive, Corporate, and Domestic market segments *
• Knowledge of the travel industry, current market trends, and economic factors
• Experience in the development and delivery of sales presentations, both in-person and virtual*
• Effectively deal with internal and external customers and staff, that require high levels of patience, to collect accurate information and resolve conflicts
• Experience in writing, maintaining, and supervising operational budgets*
• Up to 30% international travel required*

It would be useful if you have:

• Luxury resort background*
• Experience with or understanding of Delphi or other major hospitality sales platforms*
• Spanish language proficiency

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $85,000 – $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Sales Incentive Plan (SIP), consistent with other team members at the same level and/or position within the Company.

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