Community Programs Coordinator

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Skills Development and Employment ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth programs. 

The Opportunity:

We are currently seeking a full-time, permanent Community Programs Coordinator (Bilingual) to join our Skills Development and Employment (SDE) team.

This is a fully remote, national position, and we welcome candidates from anywhere in Canada.

Bilingualism in English and French is mandatory.

The Community Programs Coordinator will provide administrative and program support for the SkillingUp program, helping ensure that applications, client services, program data, and day-to-day program activities are completed accurately and on time. This role will also provide direct support to adult and youth learners, helping create an accessible, inclusive, and positive learning experience.

The ideal candidate is highly organized, comfortable working with technology, and passionate about supporting individuals with disabilities and other equity-deserving groups.

Responsibilities:

• Receive, review, and process client applications and program documentation.
• Provide administrative and day-to-day support to the SkillingUp team.
• Coordinate webinars and assist with program data collection and reporting.
• Support volunteer recruitment, onboarding, and monitoring activities.
• Maintain accurate client records, data entry, and records management processes.
• Explain program requirements, workflows, and platforms to clients.
• Assist clients with registration, progress check-ins, exam assignments, and help desk inquiries.
• Provide front-line customer service through phone calls and virtual meetings, with occasional in-person interactions.
• Monitor and track learner progress and identify barriers to successful program completion.
• Build positive and supportive relationships with learners and volunteers.
• Work with the program team to develop and implement accommodations, including assistive technologies and alternative formats.
• Advocate for learner needs and provide feedback to improve program accessibility.
• Contribute to program evaluations by providing feedback on learner and volunteer experiences and outcomes.
• Participate in team meetings and collaborate with the program team to improve program delivery and the overall learner and volunteer experience.
• Troubleshoot and resolve minor IT issues.
• Perform other duties as assigned.

Qualifications:

• Fluency in French is mandatory.
• Post-secondary education or equivalent experience in a related field.
• Experience in customer-facing roles involving administrative and/or IT responsibilities.
• Advanced proficiency in Microsoft Office and the ability to quickly learn and use new software and technology.
• Experience working with individuals with disabilities or other equity-deserving groups is an asset.
• Excellent written and verbal communication skills, with the ability to prepare professional and grammatically accurate emails, letters, and other communications.
• Ability to troubleshoot minor IT issues.
• Excellent interpersonal skills and the ability to work collaboratively as part of a team.
• Strong organizational and time management skills, with the ability to manage high volumes of work and changing priorities.
• Ability to work efficiently and accurately under pressure.
• Strong attention to detail and accuracy.
• Flexible and adaptable to changing program and organizational needs.
• Strong commitment to inclusion, accessibility, and equitable opportunities for individuals with disabilities.
• A Criminal Record Check and Vulnerable Sector Check are required as a condition of employment.

Additional Details: 

Wage: $50,006 - $62,508 per annum

Hours: 35 hours per week 

Please note this is a remote position.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.