Communications Specialist

Job Summary

NetApp’s Intranet Strategy and Communications Solutions is looking for a senior technical program manager to join our team. Your primary responsibilities will be working with stakeholders to define and manage solutions for internal SharePoint-based web sites, and overseeing PoliteMail, our email analytics program. This is a full-time, 40-hour-per-week remote position.

Job Description

Senior Program Manager responsibilities include:

• Lead and/or assist in stakeholder training; this includes content development, scheduling, teaching, regularly updating support materials, and writing monthly articles
• Assist stakeholders with issues and provide in depth technical information on SharePoint and other tools; understand and troubleshoot permissions as required
• Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions
• Manage the development of new SharePoint features, in partnership with other intranet teams; this includes understanding technical user requirements, UI, governance requirements and launch implications
• Develop and track SharePoint metrics regarding usage, engagement, and customer satisfaction
• Lead projects associated with our workflow and email metrics tools, which includes meeting monthly with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, and providing quarterly metrics 
• Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders through email, our Zendesk ticketing system, Zoom, Teams, etc
• Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications

Requirements

The ideal candidate is detail oriented, multi-faceted, a creative problem solver and comfortable working with teams who are remote (via phone, Zoom, email, IM, etc.).  The candidate also has:

• Excellent communications skills (oral and written)
• Ability to manage schedules, priorities and deadlines for multiple projects
• Detail oriented, methodical
• Knowledge of:
• HTML and/or other web-based technologies
• Microsoft SharePoint & Teams
• Microsoft Office 365 products
• 5 to 7 years of industry experience
• 3 to 5 years in-depth knowledge of email analytics solutions (PoliteMail is a plus)
• 3 to 5 years in-depth knowledge of SharePoint web parts, lists, permissions, and workflows
• 2 to 3 years of training experience
• Technical college degree (BS or BA in Computer Science or Engineering is a plus)
• Customer-focused attitude
• Ability to research technical questions
• Ability to troubleshoot coding and application issues
• Willing to learn and open to taking on new roles and responsibilities