Clinical Consultant, USPS Service Center

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $68,000 - $78,000 PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. 
• Full Health Benefits – Medical, Dental, and Vision 
• 401(k) with competitive employer match 
• Company paid parental leave, wellbeing incentives, and life and disability insurance 
• Professional development opportunities and tuition reimbursement 
• Paid time off including paid time off for volunteering 
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

What You Will Do - Essential Functions

The Clinical Care Consultant - USPS will be responsible for handling telephone contacts that require a counselor at the time of the call and follow-up with sensitive cases.

• Clinical Crisis Intervention & Case Management
  • Provides telephonic consultation, risk assessment, crisis intervention, and referrals for high-risk individuals, including urgent and emergent cases involving risk of harm, abuse, duty to warn, and substance use concerns.
  • Conducts clinical reviews, case management follow-up, brief interventions, and coordinates care and referrals to appropriate mental health, community, and treatment resources beyond EAP services when needed
• Clinical Consultation, Training & Operational Support
  
  • Serves as a clinical subject matter expert by providing real-time consultation, collaboration, and emergency care coordination for Intake Clinicians, leadership, HR, and management on complex workplace and critical incident cases.
  • Supports service center operations through issue triage, workflow assistance, new hire training, crisis management education, and expertise related to USPS programs and day-to-day clinical processes.
• Clinical Excellence, Compliance & Team Collaboration
  • Demonstrates advanced knowledge of mental health diagnoses, treatment modalities, EAP benefits, crisis response, and professional client interactions while effectively managing multiple systems and priorities in a fast-paced environment.
  • Maintains compliance with organizational policies, regulatory standards, documentation requirements, screening and referral protocols, and actively collaborates with multidisciplinary teams through case presentations and staff participation.

Who You Are

• Required Qualifications
  • A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field
  • A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board.
  • A minimum of 5 years of clinical experience after receiving the graduate degree
  • Demonstrated capability to complete accurate bio-psychosocial assessments, including substance abuse assessments.
  • Specialized experience and/or training in phone counseling
  • Counselors will be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements
  • The clinician will be bound by the laws of confidentiality and will discuss no specific clinical information with the referring supervisor unless the client has signed an authorization to use and disclose form authorizing the disclosure of specific information
  • Excellent communication and interpersonal skills
  • Strong computer skills
  • Authority to practice at the independent level without requiring state-mandated clinical supervision.

This position is a federally contracted position with the United States Postal Service which has specific requirements for all candidates which include:

• • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen, which includes marijuana regardless of state legalization.
  • The ability to undergo a Public Trust background investigation, which includes fingerprinting, and receive a favorable adjudication.
  • US Citizenship for at least 5 years.

• Someone who embodies our values by:
  • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
  • Responsible with a high level of integrity and ethical standards
  • Intuitive nature to identify compliance irregularities
  • Ability to work within a collaborative, team-oriented environment

• Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.

• Frequent use of computer and phone systems

• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.

• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.

• A quiet workspace with minimal background noise for calls.

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.