Clinical Applications Trainer

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Clinical Applications Trainer role works collaboratively to onboard, develop, coordinate, and deliver a great clinical applications training experience. This role is responsible for overseeing the Clinical Applications training process for all new teammates, coordinating live training sessions, and ensuring the success of training initiatives for a new health center. The Clinical Application Trainer is instrumental in supporting new health center go-live training for Clinical applications workflows, promoting best practices and supporting the clinical applications training plan for clinical teammates. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Orientation: 

• Organize and coordinate, in collaboration with the Clinical Education Team, virtual orientation training.
• Facilitate and coordinate engaging live training sessions to equip new hires with the knowledge and skills they need to thrive. 

New Health Center Success: 

• Play an instrumental role in supporting the successful go-live launch of new health centers by delivering training programs specifically tailored to the new health center's clinical applications workflows and best practices. 
• Provide training and support during implementation, including remote education, on-site go-live support, and post-go-live training as needed. 

Clinical Applications Training Support:

• Assess and work tickets within Freshworks.

Curriculum Development & Delivery: 

• Design and maintain up-to-date clinical applications curriculum, materials, and processes. 
• Deliver engaging training programs (live, virtual, one-on-one, and on-site) for new and existing teammates. 
• Develop and maintain training resources and materials such as training documents, manuals, videos, and quick reference guides. 

On-Site Training & Support: 

• Provide training support for various onsite training needs for clinical applications training.

Additional Duties: 

• Frequent travel may be required to support onsite training.
• Track metrics as needed for clinical applications OKRs.
• Additional responsibilities as assigned. 

QUALIFICATIONS

Bachelor’s Degree and a minimum of 3 years’ training experience in a healthcare related field and 2+ years of experience working with EHR systems and clinical technologies, or equivalent combination of education & experience.

DESIRED ATTRIBUTES

• Thrives in a collaborative environment and enjoys working with others. 
• Holds a strong understanding of clinical workflows and best practices. 
• Demonstrates a commitment to quality and a dedication to continuous improvement. 
• Demonstrates knowledge of adult learning principles and instructional design. 
• Possesses excellent written, verbal, and listening skills to effectively convey information and engage learners at all levels (internal and external). 
• Adapts schedule to accommodate training and clinic needs, including early arrivals or extended hours. 
• Strong organizational skills to prioritize tasks and manage time effectively. 
• Delivers engaging and impactful training programs (on-site and remotely). 
• Applies critical thinking and continuous improvement principles to optimize processes and training delivery. 
• Self-starter who takes initiative and demonstrates a proactive approach. 
• Proven team player who thrives in a collaborative environment. 
• Detail-oriented with the ability to handle complex situations. 
• Proficient in all clinical applications workflows for all roles. 

• Experience in virtual learning facilitation preferred. 
• Strong technical experience with MS Office 365 applications. 

Pay Range: $39,000 - $48,000/yr for a schedule of 24hrs a week.

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.