Client Support Specialist I (P&G FAM)

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. 

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Job Summary:  Responsible for providing back-office support in various capacities to the internal & external client team members in accordance with policies, procedures, and quality standards; establish a good working relationship with team members and department contacts to maintain and continuously strive to improve the level of overall service being provided.  Continuously strive to improve efficiencies and maintain an expert level in internal and external applications.

Essential Duties:  Essential duties noted below may vary by position and/or client needs.

Reporting/Support Functions - Participate in the activities involved in providing quality support and reporting services to assigned internal/external departments (e.g., Operations, Sales, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures.

• Monitor data & update sales performance through sales tracking tools and other performance KPI’s
• Receive and process purchase orders in a timely manner validating for accuracy of all details
• Communicate directly with customers throughout order process
• Create and prepare sell sheets, presentations, truck builders, trackers, etc.
• Complete set up of new items, displays, promotions, and execution of price changes
• Process and fulfill sample orders as requested
• Management of payments and deductions by researching and validating all claims in accordance with client and company standards and processes
• Update and maintain internal/external systems with detailed and accurate customer, product, pricing, and sales data
• Develop, generate, and distribute reporting as needed
• Document customer/client notes in CRM with concise details timely and accurately
• Research and resolve issues within scope of responsibility
• Support the assigned sales team with other administrative tasks as requested

General Associate Job Responsibilities

• Exercise exceptional customer service skills to optimize each contact with the client and customers
• Ensure that all requests/tasks are responded to in a professional and timely manner
• Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed

• Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems
• Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures
• Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts
• Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned

 The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

Qualifications

Qualifications

• Must be 18 or older and have a High School diploma or GED or equivalent education
• Positive attitude and strong interpersonal communication skills
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to develop mastery of multiple systems, the business and category knowledge

Proficiency in Microsoft Office with a strong emphasis on Excel

Additional Information

MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Posted Salary Range

Posting Information