Call Center Manager - Remote - Medical Aesthetics

This is a remote position.

You are a great fit here if you have managed a patient booking or call center team in a healthcare or wellness setting, you own your metrics, and you are ready for a role where the infrastructure does not exist yet. If you have fixed a broken process, built a script from scratch, and held a team accountable to booking KPIs in a clinical environment, keep reading.

Why This Role Exists

4Ever Young is standing up a centralized call center function for the first time at the corporate level. The operation launches with corporate pilot locations and scales to underperforming franchise locations as the model proves out. There is no playbook, no inherited system, and no established team. The Manager owns the full operation: team, KPIs, systems, and reporting. The Patient Booking Specialist hired concurrently reports to this person. Team size grows as the franchise program expands.

What You Will Own

Speed to lead, booking rate, call duration benchmarks, and show rate. You will be the operational bridge between the call center team and clinic leadership, ensuring every prospective patient contact is handled, documented, and converted at the highest possible rate.

What You Will Do

• Build and manage call center operations using RingCentral and Go High Level CRM from the ground up.
  
• Hire, onboard, and coach call center specialists; hold them accountable to individual booking rate, contact quality, and show rate KPIs.
  
• Develop call scripts, objection-handling frameworks, and patient intake protocols for a med spa and wellness environment.
  
• Monitor speed-to-lead and contact rate daily; identify funnel gaps and close them before they compound.
  
• Report weekly to corporate leadership on pipeline health, team performance, and conversion trends.
  
• Verify and maintain remote work standards across the team, including the 100 Mbps minimum internet requirement for VoIP reliability.
  

Requirements

Must-Haves

• 3+ years managing a call center, patient scheduling team, or high-volume phone-based team in a healthcare, wellness, dental, aesthetics, or weight loss setting.
  
• Documented KPI ownership: booking rate, speed to lead, show rate, or average call duration, with at least one metric showing measurable improvement you drove directly.
  
• CRM proficiency: Go High Level strongly preferred; HubSpot, Salesforce, Zoho CRM, or any healthcare-specific equivalent accepted.
  
• VoIP telephony experience, specifically with call reporting and queue management features; RingCentral preferred.
  
• Remote-native work style with home internet of 100 Mbps or faster. This is a hard requirement, verified before hire.
  

Nice-to-Haves

• Aesthetics, med spa, or medical weight loss industry experience specifically.
  
• Go High Level experience specifically (vs. an adjacent CRM platform).
  
• Franchise or multi-location franchise environment background.
  
• Experience building a call center from scratch rather than inheriting an established operation.
  

Benefits

Why This Role Stands Out

• You build it. This is not a seat in someone else’s established center. You set the standards, create the playbook, and grow the team. The infrastructure exists when you build it.
  
• Clear scale path. The program launches at corporate pilot locations and expands to underperforming franchise locations as results prove out. The Manager’s scope grows with it.
  
• Corporate-level access. You report directly to 4Ever Young corporate leadership and have a direct line to the metrics that drive patient acquisition across the network.
  
• Fully remote. No commute, no desk, no office. Your output is your work product.
  

Compensation

$70,000–$80,000 base salary commensurate with experience. Variable compensation structure is in development; structure and upside discussed during the interview process.

About 4Ever Young

4Ever Young is a national anti-aging and wellness franchise with 100+ locations open or in development across the U.S. The model brings advanced medical aesthetics together with hormone optimization, IV therapy, and medical weight management under one roof. Every center operates under a physician-led standard with documented protocols and a patient population invested in their long-term outcomes. This role sits at the corporate level, supporting patient acquisition and conversion across the network.

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable). placeM!NT is supporting 4Ever Young with recruitment. All communication will come from a @placemint.agency email address.