Client Success Partner, OnePACS - Full Time

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.

• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!

• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.

• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.

• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.

• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.

• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.

• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Compensation: Budgeted between $95,400 and $140,000 dependent upon applicable experience.

Remote: Experity offers Team Members the opportunity to work remotely or in an office.

Responsibilities:

• Build and maintain strong executive-level relationships with C-suite and VP stakeholders across enterprise healthcare organizations.

• Partner with clients to understand evolving needs, identify gaps, and position OnePACS as a growth enabler through additional products and features.

• Drive revenue expansion opportunities through consultative upselling and cross-selling strategies.

• Develop strategic account plans for each of the Top 10 clients, aligning objectives to measurable growth outcomes.

• Lead Quarterly Business Reviews (QBRs) with executive teams, presenting key data, insights, and tailored business cases for future expansion.

• Deliver executive-level reporting on client health, adoption, and ROI using data visualization and performance metrics.

• Collaborate closely with Sales, Marketing, Product, and Solutions teams to design customized strategies for client success.

• Represent the “voice of the client” internally, advocating for product enhancements and long-term roadmap alignment.

• Expansion of revenue through upsell and cross-sell opportunities.

• Strength and retention of Top 10 client relationships. Delivery of executive QBRs and strategic reporting that influence client decision-making.

• Achievement of growth and retention goals aligned with organizational strategy.

• Other duties as assigned. 

Education and Experience: 

• Bachelor's degree in Business, Healthcare Administration, Computer Networking/Engineering, or related field; or equivalent combination of education and experience.

• Seven years of experience in strategic account management, enterprise sales, or client success, ideally in healthcare technology, medical imaging, or SaaS.

• Four years PACS experience; working directly with clients / users.

• Demonstrated success managing multimillion-dollar enterprise accounts and delivering measurable revenue growth.

• Background in healthcare IT, radiology workflows, or PACS/RIS/EMR environments strongly preferred.

• Experience working directly with C-suite and VP-level executives in complex organizations.

• Proven ability to upsell and cross-sell solutions in enterprise environments, even outside of traditional “sales” roles.

• Strategic, consultative problem-solver with the ability to align OnePACS’ offerings to client objectives.

• High level of professionalism, integrity, and credibility when representing OnePACS with enterprise clients.

• Trusted advisor mindset—someone clients rely on as “their go-to person” for solutions and growth strategies.

• Strong organizational skills to manage multiple high-value accounts simultaneously, with a results-driven approach.

Preferred:

• Exceptional communication, presentation, and negotiation skills with the ability to influence senior stakeholders.

• Strong analytical capabilities, including the ability to interpret client data, extract insights, and translate findings into actionable business value.

• Skilled in executive reporting and proficient in CRM platforms (Salesforce preferred) and data visualization tools.

Travel:

• Ability to travel

Every team member exhibits our core values:

• Team First

• Lift Others Up

• Share Openly

• Set and Crush Goals

• Delight the Client

​

#LI-REMOTE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.