Client Success Manager/Google Ads Specialist for a digital marketing agency

Client Success Manager + Google Ads Specialist

Location: Remote — Canada, LATAM/Mexico, and South Africa (U.S. candidates also considered)
Employment Type: Full-time
Schedule: Approximately 8:00 AM–5:00 PM Alaska Time
Base Compensation: Up to USD $4,000 per month, depending on experience and location
Role Type: Hybrid Client Success / Paid Search (approximately 50% Google Ads, 50% Client Success)

About Our Client

Our client is a digital marketing agency serving primarily automotive and local service businesses, including detailing, window tinting, and ceramic coating companies. The agency helps its clients grow through Google Ads, websites, SEO, Meta Ads, CRM and email nurturing, video editing, and other marketing services.

As its portfolio grows, the agency is looking for a proactive professional who can take ownership of both campaign performance and the client experience.

The Opportunity

This is a true hybrid role: roughly half hands-on Google Ads management and half Client Success and Account Management.

You will own approximately 20–25 client relationships and their Google Ads accounts, representing roughly USD $100,000 in combined monthly ad spend. You’ll deliver campaign results and communicate strategy directly to clients, taking day-to-day campaign and account management off the founder’s plate.

As the agency scales, this position may evolve into a dedicated Client Success role, with Google Ads execution moving to a separate specialist.

What You’ll Do

Google Ads Management

• Personally manage lead-generation Google Search campaigns end to end, including campaign builds, high-intent keyword research, responsive search ads, geographic targeting, budgets, bidding, negative keywords, testing, and ongoing optimization.
• Implement, test, and troubleshoot conversion tracking using Google Tag Manager, Google Tag Assistant, and Google Ads, and verify that leads are accurately captured and attributed in the CRM (including GoHighLevel where used).
• Conduct systematic account audits and monitor CTR, CPC, search impression share, conversion rate, CPL, budget pacing, and lead quality.
• Document findings, adjustments, and next steps, and proactively resolve performance issues.

Client Success and Account Management

• Own relationships with approximately 20–25 clients, holding proactive check-ins about every two weeks.
• Explain results and translate marketing data into practical business recommendations.
• Track client health, spot dissatisfaction and churn risks early, lead recovery conversations, and support client retention.
• Coordinate with website, SEO, Meta Ads, CRM, and other delivery specialists to resolve client issues and follow through on commitments.
• Advise clients on growth opportunities and relevant agency services when appropriate (there is no formal upsell quota).
• Maintain timely client communication, clear account notes, accurate CRM records, and organized project follow-up.
• Improve reporting, handoffs, client communication practices, and repeatable processes as the business scales.

What Success Looks Like

• Strong client retention, supported by a simple Green / Yellow / Red account-health view and early escalation of at-risk clients.
• Proactive client check-ins approximately every two weeks, and responses to client messages within 24 hours on business days.
• Google Search campaigns that meet the agency’s performance standards, with close monitoring of lead-generation efficiency and CPL by service.
• Accurate conversion tracking and CRM lead flow, plus documented account reviews and improvements.
• Clear, actionable account reporting, prompt escalation of material performance or tracking issues, and documented follow-through on corrective actions.
• By day 90, independent ownership of campaign delivery and client communication without routine founder involvement.

Your First 90 Days

• Days 1–30: Learn the agency’s Google Ads standards, client portfolio, systems, and team workflows. Shadow founder-led client calls and begin taking ownership of assigned accounts.
• Days 31–60: Manage a growing share of the portfolio independently, establish consistent client communication and account-health tracking, and demonstrate reliable campaign oversight.
• Days 61–90: Take end-to-end ownership of Google Ads and client relationships with minimal supervision, proactively address performance and retention risks, and identify relevant expansion opportunities.

Compensation

Base compensation is up to USD $4,000 per month, depending on experience and location.
PTO, holidays, and benefits depend on location and final terms.
10% comision on any Upsell generated

Requirements

What We’re Looking For

• Approximately 3–4+ years of hands-on Google Ads experience, particularly Google Search PPC for lead generation, with personal ownership of campaign setup, optimization, and account results.
• At least 1–2+ years of direct, proactive client-facing experience in Client Success, Account Management, or a similar agency role.
• Demonstrated ability to manage paid search delivery and client relationships at the same time, with clear ownership of outcomes.
• Advanced proficiency in Google Ads Search, Google Tag Manager, Google Tag Assistant, and conversion tracking, including diagnosing discrepancies between ad-platform conversions and CRM lead records.
• Excellent spoken and written English, with the confidence to lead strategic client conversations and handle difficult situations.
• Strong attention to detail, responsiveness, sound judgment, and proactive problem-solving.
• Experience with CRM systems, client communication platforms, and project-management tools (specific platforms are flexible).
• Reliable internet and power, a stable professional track record, and the ability to work independently during the required hours (approximately 8:00 AM–5:00 PM Alaska Time).
• Based in Canada, LATAM/Mexico, South Africa, or the U.S.

Nice to Have

• Agency experience with local-service lead generation, especially automotive detailing, window tint, ceramic coating, paint protection film (PPF), or similar businesses.
• A career path that progressed from hands-on Google Ads or performance marketing into client-facing account ownership.
• Familiarity with GoHighLevel (including lead capture and follow-up workflows), Slack, and Asana; experience with comparable CRM and project-management tools is also welcome.
• Native or near-native English fluency.
• Experience managing North American clients.

Benefits

BENEFITS

• Base compensation of up to USD $4,000 per month, depending on experience and location.
• Fully remote, full-time role (within the eligible regions listed above).
• Real ownership of a portfolio of 20–25 client accounts and roughly USD $100,000 in combined monthly ad spend.
• A structured 90-day onboarding plan, including shadowing founder-led client calls.
• Close collaboration with specialists across websites, SEO, Meta Ads, CRM, and other marketing services.
• Growth potential: as the agency scales, the role may evolve into a dedicated Client Success position.
• PTO, holidays, benefits, and employment or contractor classification vary by location and final terms.