Client Success Manager

Job Summary

The Client Success Manager is a client-facing member of the Partner Success and Business Development team. This individual helps ensure optimal client and member experience while developing and executing strategic account management plans. The Client Success Manager’s primary responsibility is to evaluate assigned partners’ business and operational needs, develop tailored account strategies, and advise company leadership and partner decision-makers on significant implementation, performance, and relationship issues. The role independently assesses alternative solutions, recommends priorities and actions, and leads cross-functional planning for assigned accounts.

Reporting to the Director of Account Management and working closely with the company’s Chief Growth Officer, we are seeking an experienced and professional individual to help drive partnership delivery efforts in account management. The ideal candidate will have a general understanding of value-based care models, experience working with health plans and healthcare organizations, and a proven track record demonstrating excellent project management, account management, and communication skills.

Job Description

Essential Duties and Responsibilities

• Partners with Director of Account Management to identify, track and report, and resolve partner success improvement opportunities
• Leads the assessment of client operational needs and performance data; develop and recommend tailored account strategies, priorities, and corrective-action plans; and revise those plans as conditions change.
• Responsible for supporting implementation activities for new market launch and client account expansions
• Translate material client requirements into proposed operational changes
• Manages a cadence of proactive and recurring scheduled client interactions, including ad hoc meetings and joint operating committee events
• Responsible for ongoing relationship development with key decision-makers and overall partner success in key assigned accounts
• Advises partner decision-makers on tailored approaches to material operational challenges and explains the basis for recommended changes.
• Partners with Director of Account Management and Chief Growth Officer to work cross functionally to respond to urgent client requests and strategic priorities
• Analyzes data and reports with cross functional leaders to draft client-facing materials and deliverables
• Provides support across the Account Management team and Business Development team to manage internal projects and external communications
• Partners with Marketing, Member Experience, IT/Data, Clinical Leadership, and other cross functional teams to ensure partner success and optimal member experience
• Investigate significant account problems, determine an appropriate response and escalate matters where appropriate
• Performs other duties as assigned

Job Requirements

Required Qualifications

• 5+ years of account management, consulting, project management or marketing experience
• Bachelor’s Degree

Preferred Qualifications:

• Health plan experience, preferably working with Medicare Advantage plans
• Proven track record demonstrating excellent organization and project management skills
• Exceptional communication and interpersonal skills conducive to building client relationships
• Experience working in a fast-paced, collaborative team environment to achieve both quantitative and qualitative goals

Work Environment

Remote

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Drug Screening Requirement:As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law.  As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.