Client Success Manager - 1452 - Johannesburg, South Africa
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AI Summary
About the client:
Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
About the role:
We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels.
This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively.
Experience in a digital marketing agency is preferred.
What you’ll be doing:
Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams.
Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction.
Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback.
Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards.
Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out.
Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations.
Who are we looking for?
4+ years of experience as an Account Manager or in a related field.
Fluent in English, oral and written.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
Proficiency in CRMs, project management, and industry-standard tools and software.
Experience in digital marketing agencies is preferred.
Foundational digital marketing knowledge is preferred.
Position: Client Success Manager
Remote Status: Fully Remote
Preferred Location: LatAm, South Africa
Working Hours: 9 am to 5 pm MT
Holidays: Local US Holidays
Salary: USD 2000 - 3000 per month
Internal Job ID: 1452
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