Client Success Analyst

About JobGet

As the #1 app focused on everyday workers, JobGet is redefining the future of hiring. Founded in 2019, JobGet began as the only mobile-first hiring platform for everyday workers. Since then, we’ve grown by joining forces with Snagajob, the largest hourly job board in the U.S., followed by Seasoned, the leading platform for restaurant hiring, and most recently RippleMatch, the leading platform for early career hiring. Each acquisition has brought JobGet closer to the frontline, making the platform faster, smarter, and more effective.

While most platforms chase volume, JobGet is laying the foundation for a new kind of hiring infrastructure focused on precision, speed, and real outcomes. Our AI-powered engine learns, adapts, and improves continuously. Employers don’t just get candidates, they get hires. Workers don’t just search, they get matched. The result is a more efficient hiring process with less friction and better results.

We serve a diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing. With access to over 100 million job seekers, our platform leverages cutting-edge AI to match qualified, role-ready candidates, automating key parts of the hiring process for faster decisions and better outcomes. By combining scale with precision, we’re transforming how businesses hire and how people find meaningful work.

Our mission is simple: to help everyday workers thrive by providing accessible, frictionless hiring solutions that deliver real results. Join us as we continue to build the future of work for the millions of people who power our world every day.

Learn more about our culture here.

Who We Are

We’ve designed our values to be more than just buzzwords; they’re things we can do. We hope that our culture reflects our values by our commitment to living them every day.

Make a difference every day

• Teamwork - We make time to help colleagues across JobGet succeed.
• Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals.
• Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better.

Have Unwavering grit

• Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization.
• Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet.
• Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors.

Grow through curiosity & kindness

• Respect - We treat each other with mutual respect, kindness, and celebrate our differences.
• Learning - We ask questions and seek to understand by being genuinely curious & communicative.
• Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves.

What You’ll Do 

As our Customer Success Advisor you’ll be a part of the Agency team. In this role, you will be focused on supporting and growing our Agency Clients in partnership with Agency Account Executives. Ultimately, this role is the quarterback for the client book and is responsible for being the “glue” between clients and internal teams. Sophisticated analytical skills are required as you will be interpreting data from a variety of sources and synthesizing that information into clear messaging and recommendations for multiple stakeholders. Collaboration skills, outstanding written and verbal communication, and the ability to prioritize are also key functions of this role.

Responsibilities

• Act as a liaison between Agencies and internal departments.
• Maintain accurate data on all existing accounts.
• Analyze and interpret data from multiple sources. Unpack and interpret complex business and technical scenarios. 
• Collaborate and proactively communicate with multiple stakeholders on all aspects of account performance, data, KPIs and trends.
• Daily reviews of accounts and coordination with Trading to optimize campaigns.
• Analyze performance to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth. Communicate regularly, proactively and effectively around your findings.
• Distill data into easily digestible forms in order to present to clients regarding performance insights, recommendations, and growth strategies.
• Present issues and opportunities internally to help drive continuous improvement.
• Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders.
• Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts.
• Respond to Agency and internal account inquiries in a timely and professional manner.
• Create a positive onboarding experience for Agencies and/or their new campaigns.
• Cultivate strong relationships with Agencies to foster long-term partnerships.
• Identify and pursue upsell opportunities to drive growth on assigned accounts.
• Effectively communicate and collaborate with Agencies and internal teams, including sales, engineering, and marketing.
• Utilize HubSpot, Excel, Looker, Claude and Google Workspace products with minimal guidance.
• Stay organized and effectively prioritize work, seeking help when conflicting priorities arise or issues require clarification or collaboration. 
• Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform.
• Partner with Account Executives to submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis.
• Additional duties and responsibilities may be assigned as necessitated by business needs.

Who You Are 

• You have experience supporting recruitment marketing agencies in a sales or customer success capacity or have worked at an agency, supported agencies in sales or customer success, or have had strong exposure to agency environments.
• You have a background in talent acquisition or a deep understanding of how TA teams think and buy.
• You understand pay-for-performance models, including PPC, CPA, and CPM structures.
• You have strong analytical skills and experience using Excel, AI and multiple business intelligence tools
• You are a high-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats.
• You have excellent written and verbal communication skills and can effectively liaise between clients and internal teams.
• You possess strong project management skills, ensuring tasks are completed efficiently and teams are aligned.
• You have a great attitude, love to see your team win, and are always willing to contribute to the broader success of the company.

At JobGet we’re looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity we encourage you to apply even if your experience doesn’t exactly match what you see in the job description. We look forward to hearing from you. 

Benefits & Rewards

• Purpose-driven organization 
• Flexible time off
• Remote-first 
• Flexible work hours - our employees are in multiple time zones
• Medical, dental & vision  plans
• 401k plan 
• Parental leave 
• Employee stock options