Client Specialist - Non- Profit Business Operations

About HigherRing:
HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is a B Corp, climate-neutral, and a 1% for the Planet member.

About the Role:
Client Specialist - Business Operations Wage Information - $25.00-$27.00/hr 

The Client Specialist - Business Operations will support a nonprofit client by keeping its daily operations running smoothly. The role covers compliance, administrative systems, HR support, and grants management. The Client Specialist will work closely with leadership and report progress to the Board of Directors.

Further Details:

Business Operations

• Manage insurance renewals and keep related records current
• Complete state and federal registration and reporting, including state Attorney General registration
• File and maintain property tax exemptions

Administrative Systems

• Review current tools (such as Zoho) and recommend improvements
• Keep administrative systems efficient and effective
• Support audit readiness, including a move to more secure digital recordkeeping
• Create and maintain a master admin calendar

Human Resources

• Support recruiting, onboarding, development, and terminations
• Ensure compliance with employment laws, including required staff training
• Maintain personnel files and support contractor oversight and records
• Implement and maintain HR policies, programs, and practices
• Support seasonal staffing for the organization’s field crew

Grants

• Manage all grants and contracts
• Research, identify, and draft grant proposals
• Learn the organization’s programs well enough to explain their impact in proposals and reports
• Prepare progress reports for the Board and funders
• Prepare and submit final grant reports
• Keep accurate records of applications and reports
• Ensure compliance with grant guidelines

Qualifications and Requirements:

• Fluency in spoken and written English (second language a plus)
• Strong communication and problem-solving ability
• Proactive self-starter with excellent judgment
• Highly detail-oriented with strong organization skills
• Strong tech proficiency: multitasking across browsers, tabs, and tools
• Hands-on experience using AI tools (such as Gemini or Claude) for drafting, research, and admin tasks
• Able to review AI-generated work for accuracy and protect sensitive information when using AI
• Interest in finding new ways AI can make workflows more efficient
• 3+ years in nonprofit operations, administration, or a similar role
• Experience with grant writing and grant reporting
• Working knowledge of HR practices and employment law compliance
• Familiarity with nonprofit registration, reporting, and tax-exempt requirements
• Comfortable evaluating and improving software tools and workflows
• Strong organization and attention to detail
• Clear writer and communicator
• Able to manage many tasks and deadlines independently
• Reliable home workspace: quiet, distraction-free, with a closing door
• Hard-wired Ethernet connection; minimum 50 Mbps download / 5 Mbps upload speeds