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AI Summary
The Client Services Manager will act as the primary point of contact for a portfolio of property insurance clients, managing daily relationships and ensuring service excellence. They will drive client growth strategies, monitor performance against SLAs and KPIs, and coordinate internal teams to resolve issues effectively.
Client Services Manager
Department: Client Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Jon Stobart
Description
Davies Group | Home‑Based with UK Travel
If you love building relationships, solving problems before they even surface, and becoming the person clients trust without hesitation, this role puts you right at the heart of Davies’ property insurance partnerships.
As a Client Service Manager, you’ll be the day‑to‑day face of Davies for a portfolio of core and volume property clients. You’ll immerse yourself in their world, understand what makes their business tick, and champion their needs internally to ensure they receive nothing short of exceptional service. From onboarding new clients to driving continuous improvement, you’ll be the connector, the communicator, and the catalyst for strong, long‑lasting relationships.
What will your day look like:
Own the daily relationship with your clients, becoming their go‑to contact for all things Davies.
Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists.
Seek out client feedback and turn insights into tailored engagement plans.
Play a key role in shaping and delivering client growth strategies.
Delivering Outstanding Service
Advocate for your clients internally, ensuring their needs are understood and met.
Monitor SLA and KPI performance to guarantee we’re delivering on our promises.
Coordinate internal teams to resolve issues quickly and keep service running smoothly.
Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists.
Seek out client feedback and turn insights into tailored engagement plans.
Play a key role in shaping and delivering client growth strategies.
Delivering Outstanding Service
Advocate for your clients internally, ensuring their needs are understood and met.
Monitor SLA and KPI performance to guarantee we’re delivering on our promises.
Coordinate internal teams to resolve issues quickly and keep service running smoothly.
Immerse yourself in client operations and stay ahead of property market developments.
Spot challenges and opportunities early — and mobilise internal teams to respond.
Keep clients informed about industry changes and offer solutions that support their goals.
Spot challenges and opportunities early — and mobilise internal teams to respond.
Keep clients informed about industry changes and offer solutions that support their goals.
Knowledge and Abilities:
#INDUKI
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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