Client Services Associate

Company Overview

Planet 9 Private Air is a growing Aircraft Management and Charter Operator with bases in Van Nuys, CA, New York, NY, London, UK and Lisbon, Portugal. With decades of experience, we are able to deliver the highest levels of flexibility, convenience, and reliability. Our customers enjoy all of the benefits of owning an aircraft while leaving the considerable responsibilities to us.

From handling crew needs to taking care of financials, we offer round-the-clock operational support. Our client’s aircraft receives the same high standards of treatment that we give our owned fleet.

Job Title

Client Services Associate

Salary Range

£44k - £55k

Job Summary/Objective

Planet Nine is seeking a proactive and detail-oriented Client Services Specialist to join our team. In this role, you will support the daily operations of our international fleet, ensuring exceptional service delivery and coordination across multiple teams.

The ideal candidate is an excellent communicator with a strong focus on efficiency, safety, and client satisfaction. You’ll work closely with internal departments and external customers to help maintain the highest standards in our global operations.

If you're a team player who thrives in a fast-paced environment and enjoys problem-solving, we’d love to hear from you!

Reports to

Director of Client Services

Location

Must reside in the UK/Remote

Key Duties & Responsibilities

• Communication with clients for trip related updates and needs
• Communicate with other departments any operational needs or concerns
• Input relevant trip details into scheduling software
• Coordination of regulatory requirements i.e. APIS and eSecure filing
• Adhere to Planet Nine’s operational policies, safety procedures, and regulatory standards by completing required training and maintaining compliance across all assigned duties.
• Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals

Skills and Qualifications

• Excellent communication and interpersonal abilities
• Proficiency in aviation management software (FOS) and flight tracking systems
• Attention to detail and commitment to maintaining high standards of safety and compliance
• Ability to manage multiple priorities and work in a fast-paced environment

Education and Experience Requirements

• 3 years international aviation experience – 135 operations preferred

Physical Requirements (if applicable)

• Not Applicable

Travel Requirements (if applicable)

• Occasional travel as needed, one to two trips a year