Client Operations Coordinator

Tree Traction helps tree service companies get predictable, exclusive, high-value leads through hyper-targeted direct mail. We're the only company in the US that tracks direct mail street by street, with unique phone numbers, so our clients see exactly what every campaign brings in. We're looking for a Client Operations Coordinator to make sure every client's mail goes out right and on time, so our Client Success Strategists can spend their time with clients.

Type: Full-time contractor

Location: Remote (South Africa)

Schedule: 7 AM to 4 PM Mountain Time (MST), Monday to Friday.

Reports to: Head of Operations

What you'll do day-to-day

• Finish client mailers: take the designs our Strategists create with clients, finalize them, upload them to our app and mark them ready.

• Get every order ready for print: each week, check every order is funded and has its mailer, phone numbers, routes and delivery date before the Friday print deadline, and fix or flag anything that isn't.

• Work the request queue: handle mailer changes and other requests from Strategists quickly and accurately.

• Run onboarding admin: client details, welcome gifts and importing clients' job history.

• Follow every delivery: check tracking, call post offices when mail doesn't arrive, and log what happened.

• Keep accounts clean: billing follow-ups and tidy client records.

• Work in our app, Canva, ClickUp, Slack and GoHighLevel, with Claude to work faster. We'll train you on all of them.

How we'll measure your success

• Orders ready before the Thursday deadline, with nothing missing.

• New clients' first orders shipped on time, every time.

• Requests turned around within a business day.

• Every shipped order tracked, and every delivery problem followed up quickly.

What success looks like

• In the first 2 weeks: you've completed our training and run your first weekly order check with support.

• By day 30: you run the order check and request queue on your own, with no avoidable misses.

• By day 60: you own delivery follow-up and billing admin, and you've suggested at least one way to make our weekly checklist faster.

You're a fit if you have

• Experience coordinating recurring, deadline-driven work: operations, campaign, production or fulfillment coordination, or assisting a US business.

• A real eye for detail: you catch the wrong number or the missing file before it causes a problem.

• A system for staying organized, and you follow up without being chased.

• Comfort with web apps, spreadsheets and Canva.

• Clear written English.

Nice to have

• Marketing agency or print experience.

• You use AI tools every day.

Probably not a fit if

• You prefer work without deadlines or detail.

• You want a standard South African 9-to-5. You'll work US Mountain hours (afternoon into late night in South Africa).

How we work (our Core Values)

• Proactive Ownership: you spot a problem order before anyone asks.

• Relentlessly Resourceful: you get the answer from a post office or printer instead of waiting.

• Never Satisfied: you make the checklist faster and harder to get wrong.

• Think First: you plan the week backwards from its deadlines.

• Radically Transparent: you say early when something won't make the deadline.

• Win Together: you keep the team informed and help cover when someone is out.

About Tree Traction

• 220+ tree service companies served so far.

• $6M ARR in 3 years with no outside capital. Next: more home service niches.

Benefits

• Work while you travel

• Monthly wellness benefit

• Home office allowance

• 12 Company Holidays & 3 weeks of paid leave a year

Everyone gets the same questions, scored the same way. Whenever we make a decision about your application, you'll hear from us within 3 days, yes or no.