Client Onboarding Manager, Paid Media

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 200+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

The Client Onboarding Manager serves as the primary point of contact for new Paid Media clients from the sales handoff through the completion of account builds. This role owns the onboarding process by managing client communications, coordinating the collection of required deliverables, maintaining project tracking in Wrike, and ensuring the operations team receives complete and accurate information before work begins.  

This is a client relationship and project coordination role, not a paid media execution role. As the liaison between clients and the operations team, the Client Onboarding Manager manages onboarding timelines and expectations, coordinates technical conversations when paid media expertise is required, and ensures a seamless onboarding experience.

Position Responsibilities

• Serve as the primary client contact throughout the paid media onboarding process, ensuring a positive, organized, and responsive onboarding experience. 
• Lead internal sales-to-operations handoff meetings, documenting key project details and communicating all required information to the operations team. 
• Facilitate client kickoff meetings and coordinate the collection of all required credentials, assets, approvals, and onboarding information needed to complete the Paid Onboarding Analysis. 
• Manage onboarding projects in Wrike, tracking timelines, deliverables, and client communications through the pre-build phase before transitioning projects to the operations team for execution. 
• Verify that all required information, assets, and approvals have been received before authorizing the operations team to begin account builds, serving as the quality control gatekeeper for project readiness. 
• Remain the primary client point of contact throughout onboarding, coordinating outstanding deliverables, approvals, status updates, and launch communications. 
• Maintain and continuously improve the client onboarding portal and questionnaire in partnership with the Operations Lead to ensure efficient and accurate information gathering. 
• Recognize when client questions or discussions require technical paid media expertise and coordinate timely involvement from the operations team, ensuring clients receive the appropriate level of support while maintaining ownership of the overall onboarding process. 
• Additional job duties as assigned by management

Requirements

Required Qualifications

• 2+ years of experience in project management, account management, client success, or a similar client-facing coordination role, preferably within a digital marketing agency. 
• Working knowledge of paid media platforms, including Google Ads, Local Services Ads, and Meta Ads
• Experience using project management software (i.e., Wrike) and CRM platforms (i.e., Salesforce)
• Excellent written and verbal communication skills, including the ability to confidently lead client meetings, confidently explaining onboarding requirements and process, and manage client relationships
• Strong organizational and time management skills with the ability to prioritize and coordinate multiple projects simultaneously in a fast-paced environment

Preferred Qualifications 

• Experience managing client onboarding, implementation, or project transitions in an agency environment
• Familiarity with Google Ads Manager and Meta Business Manager, particularly user access, permissions, and administrative functions
• PMP certification or similar project management credential is a plus

The total compensation for this salaried opportunity includes a base salary of $60,000 - $70,000 annually. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

About RYNO Strategic Solutions

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.